Help Desk

Role Overview

Help Desk – Candidate MUST be a WI resident or willing to relocate to WI.

Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round.

Through 6/30/26 with extensions possible.

Madison, WI - Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. This position is 100% remote within the state of Wisconsin. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time.

• Excellent customer service skills
• Two years support experience with Windows 10, and Microsoft Office 2019
• Two years’ experience with Network and Printer troubleshooting.
• Must be proficient is typing skills and be able to multi-task.

• Prior Help Desk experience in a call center environment
• Previous experience using Incident and Knowledge base systems
• Desirable to have 2 years support experience with iOS devices.

Working under the close supervision of the Help Desk Supervisor;
Bureau of Technology Management (BTM), performs Level One troubleshooting and support for all BTM provided hardware and software solutions.

Help Desk Team is 10-11 staff. Provides Level 1 support to Corrections employees from 160 locations, ~10,000 employees. No On Call or Weekend Support.

Our Help Desk hours are Monday Friday 6:00 AM 5:00 PM.

This position will be assigned the 8:30 – 5:00 Shift. While this position will have an assigned shift, they will be expected to work any shift during business hours SHOULD THE NEED ARISE. This might mean as early as 6:00 AM 2:30.