Senior Professional Services Consultant

Senior Professional Services Consultant

Join to apply for the Senior Professional Services Consultant role at Findhelp.

Findhelp is changing the way people connect to social care. We’ve built a comprehensive platform of products and services that make it easy for users to connect people to resources, follow them on their journey, and track impact. Our industry‑leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country.

Findhelp is headquartered in Austin, Texas, and has enabled healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

The Senior Professional Services Consultant will advance business objectives for a diverse customer base by ensuring the successful delivery, adoption, and optimization of our social service software solutions. This role requires a consultative, client‑centered approach to provide professional service packages that empower our customers’ staff to be experts in Findhelp solutions.

• Drive Findhelp adoption and business objectives.
• Facilitate the adoption of software and professional services to help clients achieve their business goals.
• Collaborate with clients to set clear, achievable goals and milestones for the delivery, adoption, and optimization of our social service software solutions.
• Conduct thorough needs assessments to understand client requirements.
• Set clear expectations regarding Findhelp solutions and the outcomes clients can anticipate.
• Provide comprehensive documentation that outlines service deliverables, timelines, and responsibilities.
• Train key stakeholders on Findhelp solutions to empower customer staff.
• Leverage deep industry knowledge to advise clients on best practices and innovative solutions.
• Offer subject‑matter expertise in community engagement strategies for nonprofits and social service agencies, including constituency building, collaborative governance, and social service payment models.
• Drive the integration of technology, people, and processes to create high‑quality programs.
• Employ a client‑centered methodology to co‑create tailored solutions that deliver measurable results.
• Set, track, and achieve defined goals for consulting tasks and projects.
• Develop and manage comprehensive project plans, ensuring all tasks are completed on time and within scope.
• Provide leadership, direction and oversight to both internal and external stakeholders.
• Monitor project progress and adjust plans as needed to ensure successful outcomes.
• Establish and maintain strategic relationships with state government officials, lobbyists, nonprofit executives, program managers, and healthcare executives.
• Conduct workshops and training programs tailored to the client’s needs to enhance their understanding and capabilities.
• Collaborate with cross‑functional teams to resolve issues and implement solutions.
• Engage with state officials, legislatures, lobbyists, and nonprofit executives to advance the company’s positioning in assigned regions.

• Education and Experience
  • Minimum of 10 years of experience building strategic relationships at local, county, and state levels.
  • Proven experience working directly with or closely with government agencies, healthcare organizations, or non‑profits.
  • Experience in program management, including planning, implementation, change management, and performance measurement.
  • Preferable experience in technology implementations or rollouts.
  • BS/BA degree or equivalent.
• Skills
  • Strong business acumen and strategic thinking abilities.
  • Excellent project management skills, with the ability to manage complex projects and cross‑functional teams.
  • Outstanding interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Superior communication skills, including presentation, written, and verbal, with a demonstrated ability to communicate effectively at all organizational levels, including the C‑suite.
  • Expertise in business strategies for nonprofits and social service agencies.
  • Ability to integrate…