Cisco telecommunication admin

Senior Technical Recruiter | Recruitement Specialist | Sourcing Specialist

Monthly two days onsite needed in Madison WI

• Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years)
• Experience provisioning a PBX (5+ years)
• Telecommunications asset management and billing reconciliation (8+ years)
• Managing call center software, distributing/managing VoIP phone numbers

• Call Tracing Software 8 years
• Telecommunication Infrastructure and Service Inventories 5 years
• Telecommunications bill payment systems 8 years
• Telecommunications rates and billing systems 8 years
• Telecommunications systems and services 5 years
• Template and instructions development 5 years
• Video Conferencing 3 years
• Telecommunication:
  Design and configure of ACD, VoIP, and IVR systems 5 years
• LAN 5 years
• Telecommunications 8 years
• Video Conferencing 3 years
• Customer Service 8 years
• Oral Communication 8 years
• Written Communication 8 years

The Telecommunication Specialist will serve as a high-level technical support resource for VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis and design of call trees/call centers for internal communications. The role manages telecommunications data and improves processes/procedures through redundancy and automation where appropriate.

Requires experience in VoIP communications, telephony (configuration, testing, validation, administration, support, monitoring, maintenance) for telecom infrastructure, including process documentation and knowledge transfer. The candidate should have experience supporting daily operations in telecom billing/tracking systems and be familiar with routing protocols for VoIP, while working within WAN/LAN environments.

Preferred profile includes direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services) and cloud knowledge as a plus. Must be able to work independently and within a team, prioritize daily vs. project tasks, and contribute recommendations for process improvements, project planning, system implementations, and system administration.

High availability / 24x7-365 support experience is preferred. On-call support is required.

Mid-Senior level

Contract

Information Technology