Customer Onboarding Manager

Join to apply for the Customer Onboarding Manager role at Rentable
.

We're a profitable, growth‑stage company specializing in industry‑leading martech and data SaaS products for the rentals industry. Originally known for building and operating one of the U.S.'s largest rental marketplaces, Rentable has since expanded its portfolio to include two high‑growth products:
Daylight
, our revenue‑management solution, and Explore
, our analytics and portfolio intelligence platform.

We're a 100% remote team of 100+ employees across the U.S., operating on a strict no a
** holes policy and building a community of high‑performing people who take our work seriously but not ourselves. We are profitable, well‑capitalized, and have an indefinite runway, having raised $30MM+ from world‑class investors.

Our mission is to change the rentals industry, and we’re looking for an Onboarding Manager – Daylight to lead high‑impact implementations of our revenue‑management platform and shape how Daylight onboarding operates at scale.

As the onboarding manager, you’ll manage each engagement from kickoff through go‑live and transition to Customer Success, ensuring customers achieve time‑to‑value quickly and confidently. You’ll guide customers through data, configuration, and integrations; build repeatable processes; and serve as a trusted advisor to customers and key internal partners.

• Own and lead end‑to‑end onboarding for new Daylight customers, from project kickoff through go‑live and handoff to the CSM, ensuring a smooth, high‑confidence launch.
• Drive technical and operational readiness
  , guiding customers through data validation, configuration, integrations, and platform setup required for revenue‑management workflows.
• Act as a senior subject‑matter expert on Daylight and multifamily revenue‑management concepts.
• Design, build, and refine scalable onboarding processes – templates, milestones, documentation, enablement artifacts, and customer best practices.
• Identify recurring friction points in implementation and partner with Product, Support, and CS to resolve root causes and improve the experience.
• Manage multiple complex implementations simultaneously
  , coordinating stakeholders across customer teams and Rentable functions.
• Set clear expectations and timelines for customers, proactively surface risks, and keep projects moving to completion.
• Support internal teams with Daylight expertise
  , including troubleshooting, playbook contribution, and internal enablement.
• Track onboarding progress and outcomes in CRM/project tools, using data to improve performance and forecast capacity.

• 6+ years in SaaS onboarding/implementation, customer success, or customer‑facing technical project management, ideally with complex data products.
• Multifamily industry experience strongly preferred.
• Demonstrated success building onboarding or implementation processes from scratch or significantly improving/scaling existing ones.
• Ability to operate effectively in ambiguity and rapid change.
• Strong technical aptitude to diagnose data/configuration issues and translate technical concepts.
• Proven project leadership skills and experience running multiple concurrent customer implementations.
• Excellent communication, stakeholder management, and documentation discipline.
• Experience with Salesforce, Asana (or similar PM tools), and data‑driven workflows.
• Bachelor's degree or equivalent professional experience.

• Direct experience supporting or implementing revenue‑management systems in multifamily.
• Experience scaling CS/Implementation functions in a high‑growth SaaS environment.
• Familiarity with property management systems, pricing tools, integrations, and housing market dynamics.

• 100% remote workplace
• Competitive Compensation
• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• 100% paid Short‑Term Disability, Long‑Term Disability, and Life Insurance program
• 401k Program
• No A
  ** hole policy

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.