Lions Gate Hotel - Front Desk Supervisor

Lions Gate Hotel – Front Desk Supervisor

A Front Desk Supervisor plays a critical role in delivering exceptional service and leading the front desk team. Located at 3410 Westover St, Mcclellan, CA, 95652 with a compensation of $18.00 per hour
.

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests, ensuring every guest feels welcomed and valued during their stay and leading a team to follow that same standard of service excellence.

• Guest Interaction: Greet guests with a friendly and helpful attitude, ensuring check‑ins and check‑outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, and assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical
  
  Skills:
  
  Enter, track, and report information in the brand systems.

• At least 2–3 years of progressive experience in a hotel or related field.
• High school diploma or equivalent; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan