Patient Care Assistant

Job Title:

Patient Care Assistant I

Company:
Lumicera Health Services Powered by Navitus

Location:

Remote, US (telecommuting)

Job :

Category:
Customer Service/Support

Position Type:
Full-Time

Remote Work Allowed:
Yes (except certain states not listed)

Pay Range: USD $16.13 – $18.97 per hour

Work Schedule:

Monday–Friday 8:00 am–6:00 pm CST

Due to growth, we are adding a Patient Care Assistant to our team! Under general direction of the Supervisor, Pharmacy Services, the person employed in this Patient Care Assistant/Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications.

The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Is this you? Find out more below!

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions.
• Make outbound calls to patients to establish shipment criteria and ask scripted questions when applicable.
• Utilize operating systems and tools to help manage patient therapy and refill compliance.
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed.
• Act in accordance with all applicable federal and state laws and with the highest ethical standards.
• Other duties as assigned.

What our team expects from you?

• High School Diploma or equivalent GED is strongly preferred.
• Minimum 1–2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.
• Participate in, adhere to, and support compliance program objectives.
• Ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Navitus?

• Top industry benefits for health, dental, and vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401(k) company match of up to 5% – no vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.

This is an evergreen posting, which means it is continuously open and used to gather a pool of qualified candidates for future openings. By applying to this posting, you are joining a talent pool that we will consider for upcoming opportunities that match your skills and experience. This allows us to efficiently fill positions as they become available within the department.