Lead Housekeeper

Housekeeper – Lead

Agrace Inpatient Unit – Madison, WI

Full‑time 1.0 FTE (40 hours per week). PM Shift, Monday–Friday, 1:00 pm – 9:30 pm. Includes every other weekend rotations.

Starting pay: $19.50 + (based on experience)

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. With more than 45 years of experience, Agrace is the largest hospice provider in Wisconsin, serving patients and families who are facing serious illness or grief.

The Lead Housekeeper ensures infection control and prevention throughout Agrace facilities, following best practices for cleaning and healthcare standards. The role coordinates floor care, room set‑ups, and special requests, works with the Housekeeping Manager to manage staffing coverage and payroll, and trains and coaches team members on quality issues.

• Housekeeping (80%)
  • Clean areas of the facilities.
  • Follow written policies, procedures, and protocols when cleaning.
  • Follow manufacturer’s instructions for safe use and handling of products and equipment.
  • Maintain housekeeping cart, closet, and supplies.
  • Order housekeeping supplies.
  • Collect and dispose of trash, recycling, and confidential materials correctly.
  • Complete assigned work orders for floor care and room set‑ups.
  • Report damaged finishes, furniture, and equipment for maintenance follow‑up.
  • Assist in developing housekeeping schedules to ensure appropriate workload assignments.
  • Monitor, distribute, and close out work orders in CMMS.
• Quality & Service Excellence (15%)
  • Collaborate with IPU Staff to ensure room cleanliness and customer satisfaction.
  • Ensure customer satisfaction with overall comfort, appearance, and cleanliness of the facilities.
  • Monitor housekeeping team for consistent quality standards and report issues to the manager.
  • Work on plan of correction with the Housekeeping Manager.
  • Mentor and coach new hire team members.
• Other Duties (5%)
  • Participate in internal work groups, meetings, and committees related to position responsibilities.
  • Check email and electronic calendar regularly.
  • Utilize payroll system to approve timesheets and assist housekeepers with timesheet corrections in manager’s absence.
  • Participate in emergency operations plans, specifically fire and tornado safety.
  • Perform daily security rounds.
  • Provide snow removal support.

• High school diploma, GED, or equivalent education and work experience.
• Minimum one year of healthcare housekeeping experience preferred.
• Must be 1.0 FTE and based in the Madison Agrace office.
• Beginning Microsoft Office Suite skills.
• Ability to work effectively and cooperatively with others.
• Ability to maintain professional boundaries with patients, families, and co‑workers.
• Experience using industry‑specific software.
• Ability to communicate effectively verbally and in writing.
• Flexibility in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to work at various Agrace locations.
• Ability to use proper body mechanics and standard precautions.

• Health, dental, and vision insurance for employees hired 28 or more hours per week.
• Retirement plans with employer matching.
• Generous paid time off (PTO) and holiday paid time off.
• Comprehensive onboarding, mentorship, and career development.

Agrace Health Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state, or local protected class.