Consumer Direct Mortgage Loan Officer

Overview

At UW Credit Union, we believe in the power of home ownership to transform lives and strengthen communities. Our Mortgage Team is excited to be hiring a Consumer Direct
Mortgage Loan Officer in the Madison market
—join us in making a lasting impact!

The Consumer Direct Mortgage Loan Officer originates incoming consumer direct web mortgage applications by collecting, analyzing member provided information, determining appropriate mortgage products, advising member of product advantages, initiating loan processing, and providing excellent member service while ensuring compliance with all regulatory and company policies and procedures.

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

Originate and fund Consumer Direct mortgage Loans

• Educate member of the various mortgage products available and provide them with the solution that best fits their goals and objectives. This includes our suite of Rapid Refinance products, WHEDA, FHA, VA and Down Payment Assistance Loans.
• Answer and assist members who contact the Mortgage Talk Desk (ACD) with answers to their questions and/or to originate their loan via phone while meeting ACD schedule adherence expections.
• Actively work leads as directed by MLSM (e.g., member submitted app Trigger Leads, leads submitted by UWCU staff, Blend Unsubmitted, Refi, etc.). Provide a high touch digital and in person service experience to members by establishing milestone meetings or check ins and document clearly what was discussed, who is responsible and established timeline to complete.
• Effectively manage pipeline to assure all loans (pre-approvals to in process applications) are being worked and pipeline is kept up to date to show an accurate picture of book of business while meeting service level expecations.
• Monitor application fall out and document reason loan cancels, purge applications after credit has expired if not reactivated.
• If member requests meeting in person, set meeting up at mortgage service center at desired time/date member request.
• Communicate clear roles and responsibilities of the mortgage loan process and This includes communication with members realtor on UWCU loan process
• Meets or exceeds targeted monthly production goals.
• Meet or exceed daily service levels targets.
• Participate in UWCU sponsored business development activities

Develop and Maintain Quality Member Relationships

• Leverage mortgage leads/loans to provide members with an overview of UW Credit Union’s value propositions and other available products and services.
• Refer potential opportunities to appropriate areas such as retail sales, consumer lending, student lending, and investment services to goals set by management
• Educate members about convenient service options available through the suite of online banking
• Maintain a high degree of knowledge of credit union mortgage programs to ensure quality service and accuracy for UWCU members.
• Be available for appointments set and scheduled by members in the delivery channel of their prefernce –in person, via phone or video appointment.

Maintain Operational Standards and Quality Assurance

• Initiate loan application by accurately completing application, quoting and collecting accurate fees, documenting loan package, member interactions, exceptions in LOS.
• Submit quality loan files adhering to investor, state, federal, and company guidelines.
• Assess member needs to provide financial counseling, communicate qualification guidelines and education on the loan process.
• Inform member of ongoing process, communicating milestones…