Mortgage Loan Officer - Branch

Overview

At UW Credit Union, we believe in the power of home ownership to transform lives and strengthen communities. Our Mortgage Team is excited to be hiring a Branch Mortgage Loan Officer in the Madison market
—join us in making a lasting impact!

The Branch Mortgage Loan Officer identifies and builds both external and branch referral relationships to establish a continuous pool of new and existing members in support of our mortgage market share growth strategy. The Branch Mortgage Loan Officer cultivates external lead sources, direct referrals, branch staff referrals or other leads sources as directed. The Branch Mortgage Loan Officer originates loans by collecting and analyzing member information, determine appropriate mortgage product, advising member of product advantages and disadvantages, initiating loan processing, and providing excellent member service while ensuring compliance with all regulatory and company policies, operational standards, and quality assurance.

A core component of this role is business development of external referrals sources and new member acquisition and relationships management.

Why work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

Outside Business Development, Sales and Branch Lead generation and fulfillment.

• Identify, solicit, and build relationships with local realtors in specific branch markets where the MLO is located to generate new member business from external sources.
• Build relationships with branch staff to generate internal branch mortgage referrals for existing members’ mortgage inquiries and needs.
• Be available for walk-in traffic of members seeking mortgage services at the local branch while meeting branch appointment scheduling and availability expectations.
• Attend industry functions when available to present UWCU home financing solutions, including RASCW, WRA, GMAR, or other trade affiliations as directed.
• Actively present and participate in UWCU-sponsored Home Buying Seminars at branch locations, offsite venues, and joint seminars with targeted local branch realtors.
• Track and monitor member and non-member referrals from external sources to validate that MLO business development efforts are meeting goals and objectives.
• Actively participate in Retail Team Teaches and provide updates on mortgage business, goals, and campaigns as needed.

Mortgage Origination and Pipeline Management

• Educate member of the various mortgage products available and provide them with the solution that best fits their goals and objectives. This includes our suite of Rapid Refinance products, WHEDA, FHA, VA and Down Payment Assistance Loans.
• Answer and assist members who contact the Mortgage Talk Desk (ACD) with answers to their questions and/or to originate their loan via phone as directed by the MLSM during peak call volumes.
• Actively work leads as directed by MLSM (e.g., member submitted apps, leads submitted by UWCU staff, Trigger Leads, Blend Unsubmitted, Refi, etc.).
• Provide a high touch digital and in person service experience to members by establishing milestone meetings or check ins and document clearly what was discussed, who is responsible and established timeline to complete.
• Effectively manage pipeline to ensure all loans pre-approvals to in process applications are being worked and pipeline is kept up to date to show an accurate picture of book of business while meeting service level expecations.
• Monitor application fall out and document reason loans cancel, purge applications after credit has expired if not reactivated.
• Communicate clear…