DMV Customer Service Representative

Introduction

Join a team of collaborative and fun individuals and perform a variety of daily tasks in a fast-paced environment as a DMV Customer Service Representative for the Division of Motor Vehicles (DMV), Correspondence Processing Unit! This position is headquartered at the Hill Farms State Office Building in Madison, WI and is required to work full time in the office.

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment).
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• Well Wisconsin Wellness Program.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability.  to learn more about how we apply these values in our work.

In this position, you'll convert incoming mail into electronic workflow for other processing areas within the DMV. You will be on a team that helps open, prepare, and scan over 8 million pages per year using mail opening and scanning hardware. Additional document management software tasks include electronically verifying scanned images, check reconciliation, and product fulfillment.

This work is fast-paced and completed in a team environment with a variety of daily tasks that include:

• Repeated bending and lifting.
• Standing or walking for long periods of time.
• Frequent lifting up to 30 pounds with occasional lifting up to 50 pounds.
• Periods of sitting in front of a personal computer screen verifying or entering data.

This position may require occasional evening and/or weekend hours.

This position is in schedule-range (02-11) with a starting pay rate of $22.31/hr
, with a $1.40/hr increase after one year of satisfactory performance. Saturday hours may occasionally be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

This position requires the abilities to repeatedly bend and lift, stand or walk for long periods of time, and frequently lift up to 30 pounds with occasional lifting up to 50 pounds.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

• Experience providing customer service.
• Experience researching and resolving customer issues or concerns.
• Experience using computer programs such as word processing software, document management systems, or financial…