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Customer Service Rep

VoC Strategy Lead: Customer Experience Advocate

Job in Madison, Dane County, Wisconsin, 53774, USA
Listing for: UKG (Ultimate Kronos Group)
Full Time position
Listed on 2026-03-09
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading workforce management company in Madison, Wisconsin is seeking a VoC Lead to ensure customer insights drive experience improvements. This role requires over 9 years in customer research, strong qualitative skills, and the ability to translate feedback into meaningful actions. The ideal candidate will partner with various teams for enhanced service strategy and decision-making. The position offers a competitive salary and collaborative culture.
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