Global C&A & Tech Service Leader

Job Summary

Are you passionate about innovation that transforms everyday products into extraordinary experiences? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services:
Delivering streamlined, scalable support-enhancing efficiency, compliance and service excellence across the company.

Health & Biosciences:
Channeling our passion for nature and bioscience into sustainable, life‑enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based out of our Madison, Wisconsin location. Be part of a creative, agile team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

• Lead global Application and Technical Service activities for Health B2B solutions.
• Drive development and optimization of probiotic formulations and delivery formats (capsules, sachets, functional foods).
• Oversee application lab operations from benchtop to pilot‑scale production, including analytical testing and stability programs.
• Collaborate with manufacturing plants to ensure scalability and quality of finished formats.
• Provide technical support and training to customers, troubleshooting and guiding application feasibility.
• Partner with commercial teams to support product launches, customer engagement, and trade show concepts.
• Align global teams to share knowledge and accelerate new format development.
• Ensure compliance with regulatory requirements (EFSA, FDA) for probiotic applications.

• Advanced degree (MS or PhD) in Microbiology, Food Science, Biotechnology, or related field.
• 10+ years in Application, Product Development, or Technical Services within probiotics or functional ingredients.
• Proven global leadership experience managing cross‑functional, multicultural teams.
• Strong track record in B2B; B2C experience is a plus.
• Deep knowledge of formulation technologies and delivery formats for probiotics.
• Solid understanding of probiotics, including benefits, cell physiology, and genomic traits.
• Experience in project management, budgeting, and resource allocation.
• Excellent interpersonal, presentation, and negotiation skills.

• Experience with other health actives (botanicals, vitamins/minerals, enzymes).
• Skilled in communicating science to both technical and non‑technical audiences.
• Familiarity with global regulatory landscapes and emerging trends in probiotics.

• Opportunity to lead global innovation in health‑focused solutions.
• Collaborative, multicultural work environment.
• Competitive compensation and benefits package.
• Professional development and career growth opportunities.
• Work on cutting‑edge technologies impacting global health.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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