Lab Equipment Training Specialist

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At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

This position is responsible for supporting the training of laboratory equipment technicians, focusing on devices such as Hamilton Starlets, centrifuges, scales/balances, temperature probes, and similar instruments. The specialist will prepare, facilitate, and deliver technical training for new and existing equipment technicians and engineers, ensuring competency in the safe and effective servicing of lab equipment. Key duties include scheduling and leading hands‑on training sessions, adapting instruction to learner needs, maintaining accurate training records, and collaborating with equipment service teams to stay current on operational procedures.

The role also involves updating training materials and assessments to reflect evolving lab processes and technologies.

• Schedule, communicate, and lead technical training classes.
• Identify and adapt training style to meet learner needs.
• Build strong customer relationships and deliver customer‑centric solutions such as customized classroom instruction, in‑lab coaching, hands‑on/on‑the‑job instruction, virtual training, and other modalities, as needed.
• Evaluate the effectiveness of training.
• Respond to technical questions or seek guidance if answers are unknown.
• Assist in retraining employees, as needed.
• Help develop the training expertise, behavior, mindsets, and skillsets of team members.
• Collaborate with other trainers cross‑functionally.
• Assist in creating, editing, and maintaining training materials or process documentation.
• Maintain accurate records of training in accordance with applicable policies and procedures.
• Ability to work collaboratively in a team environment.
• Display excellent interpersonal skills with the ability to interact and build solid working relationships with peers at all levels of the organization.
• Work with the equipment service team to schedule a time to shadow different service events.
• Lead and motivate others, even when not in a position of authority.
• Display excellent written and oral communication skills.
• Ability to adapt to changing workloads and circumstances effectively.
• Ability to quickly respond to and understand new information.
• Display excellent time management and ability to remain focused when working independently.
• Display strong organizational skills and demonstrate a high level of attention to detail.
• Ability to accurately follow written and verbal instructions.
• Ability to continually learn, improve, and apply new training skills.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies as well as regulatory requirements.
• Proficient in Microsoft Suite Products.
• Maintain regular and reliable attendance.
• Ability to work overtime, as needed.
• Ability to lift up to 40 pounds for approximately 15% of a typical day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical day.
• Ability to travel 15% of working time away from work location, may include overnight/weekend travel.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability and means to travel between Madison locations.

• Bachelor's Degree in Engineering (e.g., mechanical, electrical, industrial), Training and Development, or field related to the essential duties of the job;
  Associates Degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree; or High School Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor's Degree.
• 2+ years of experience as a technical trainer, corporate trainer, or related training experience.
• 2+ years of experience…