Substitute Services Supervisor

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Company Summary

With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Company Summary

With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Since 2001, our Pearson Virtual School division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools;
International Connections Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

Our company culture is built around our purpose, which is to “add life to a lifetime to learning” and a set of values that drive us to: ask why, ask what if, earn trust, deliver quality, and make our mark.

Position Summary

Working from home, the Substitute Services Supervisor role will focus on substitute effectiveness and student success. Responsibilities for this role include hiring and onboarding, professional development, daily supervision and evaluation for staff, managing customer relationships, and departmental projects as assigned. The Supervisor will report to the Senior Manager of Teaching and Substitute Services.

Primary Responsibilities

• Interview, hire, train, and supervise a team of direct reports staff members who work fromtheir homes and substitute teach students online;
• Ensure and monitor intervention in the case of low student participation/performance;
• Collaborate with Pearson colleagues to develop and implement policies and procedures;
• Communicate and collaborate effectively with Connections Academy school leaders to ensure full implementation of program policies and procedures by staff;
• Conduct performance evaluations by providing high-quality written and verbal feedback on a regular basis;
• Ensure that staff exhibit and maintain a high level of professionalism, instructionalsupport, and customer service;
• Maintain a high level of communication with staff, meeting as scheduled, to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support;
• Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion;
• Assist staff with implementing any program changes and/or new software applications;
• Develop and host training sessions for staff as needed;
• Assist the Leadership Team in creating IA’s and documents for assignments and communications with schools;
• Develop and maintain a positive working relationship between the Teaching Services team and the schools and programs they are serving;
• Exemplify the company’s values
• Additional duties as assigned.

• Minimum of 3 years teaching experience (virtual teaching experience preferred)
• Experience supervising substitutes or substitutes in an academic setting preferred.
• Master’s degree in a related field preferred
• Valid teaching credential required (any state)
• Strong leadership qualities and a commitment to accountability toward student performance outcomes
• Proven ability to analyze and interpret performance-based data
• Comfortable presenting information to both small and large groups
• Technologically proficient (especially with the use of Microsoft Office and Google Apps)
• Customer focused approach, with excellent communication skills, both oral and written·
• Innovative and creative problem solver, with a high degree of adaptability and flexibility to shift priorities
• Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-paced environment
• Team player-- demonstrated ability to collaborate with colleagues and delegateresponsibility to accomplish objectives

• Customer…