Front Desk Receptionist

Job Title:

Front Desk Receptionist

Our Madison office is looking for either part‑time or full‑time Front Desk Receptionist(s) to join their team!

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day.

Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

• Greet and check in patients
• Answer phone and schedule appointments
• Maintain patient accounts and records
• Show patience and sensitivity to patient emotions
• Listen to patients and other healthcare workers and follow directions from a Dentist or supervisor
• Verify patient's insurance
• Ensure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality
• Perform other tasks as assigned

• Excellent customer/patient service and verbal communication skills
• Ability to read, write, speak and understand information and effectively present information one‑on‑one with patients
• Basic computer knowledge
• Experience with dental management software preferred
• Ability to work in a fast‑paced, patient‑focused environment
• Organizational skills and detail oriented
• Interpersonal and listening skills
• Requires excellent customer service skills
• Previous dental office experience preferred but not required
• Training provided

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short‑Term & Long‑Term Disability
• On‑Demand Pay – Receive a portion of your check before payday
• Part‑Time Employees:
  Flex time, 401K, financial advisors, and on‑Demand pay

Working hours between: M‑F, 7:30 AM - 6:00 PM and Sat, 7:30 AM - 4:00 PM

• 4+ days a week, 30‑40 hours per week
• Available to work Saturdays, when needed
• Full shifts (8‑10 hours)

• 2+ days a week, 29 hours or less per week
• Available to work Saturdays, when needed
• Multiple half‑day shifts or fewer full‑day shifts

Entry level

Full‑time

Administrative

Hospitals and Health Care