LTE Carousel and Train Attendant

Overview

The Dane County Henry Vilas Zoo has two (2) limited term vacancies for an LTE Carousel and Train Attendant in Madison, WI.

Limited Term Employees (LTEs) are limited to 1,200 hours in a payroll year and are not guaranteed any hours per week.

As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways.

Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.

Under the direction of the Zoo's General Operations Manager, the LTE Carousel & Train Attendant operates the Zoo’s carousel and train, leads volunteers, and performs a variety of customer service-related duties. Ensures the safety of all guests riding the carousel and train.

• Receives payments and fees and makes correct change.
• Operates the carousel and the train including safe boarding and off-boarding of passengers and the riding of passengers.
• Conducts safety checks and inspects equipment for wear and tear.
• Performs cleaning tasks in the carousel building.
• Works the front desk in the Guest Service building.
• Handles customer service duties including answering phone calls, responding to guest emails, resolving problems, communicating, assisting, coordinating and interacting positively and professionally with guests, customers, suppliers, volunteers, and employees.

Education & Training: Minimum of 18 years of age. One (1) year of customer service experience preferred but not required.

Special Requirements: Must be able to assist in emergencies under direction of the assigned Duty Manager or Animal Care Manager. Must be available for work on weekdays and weekends, and scheduled events during zoo hours and after hours. Must have a valid driver’s license, or access to reliable personal transportation, or equivalent. Also refer to the “Physical and Environmental Work Requirements” section below.

• Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
• Applicants will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and vice versa, but may require additional language testing, such as written translation, if essential.
• Individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/examinations they currently hold qualify them for the position’s bilingual designation.

Ability to walk, sit and stand for long periods of time. Ability to see and hear within normal ranges with or without adaptive devices. Ability to speak and be heard. Ability to sit, stand, stoop and bend. Ability to use finger, wrist and hand motions.

• Demonstrated ability to work well in collaborative relationships across departments and teams.
• Excellent interpersonal and customer service skills.
• Must be self‑motivated, proactive and able to work effectively under pressure.
• Strong decision‑making skills and creative problem solving.
• Detail oriented, able to track several tasks simultaneously.
• Demonstrated good judgment, high integrity and personal values.
• Ability to analyze, understand and anticipate guests’ needs.
• Ability to maintain confidentiality of privileged information.
• Must demonstrate cultural competency; experience and/or ability to work effectively with diverse, multicultural audience and young children.

Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 – 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history. Management reserves the right to make employment contingent upon successful completion of the background check.