Warehouse Associate

Overview

Dal-Tile is seeking a Customer Service/Warehouse Associate to support walk-in customers, sell and process transactions, handle material movements, pull/assemble customer orders, and conduct inventory checks. This role may involve daily use of forklift equipment.

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

• Performs various customer service duties such as waiting on customers, assisting customers in determining order requirements, answering inquiries, providing samples, offering direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing petty cash, preparing performance reports, updating the customer master file, and creating vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy, performing inventory stock checks, restocking and labeling vendor products, maintaining displays, moving and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility and performs general office maintenance.
• Maintains a safe working environment by following safety rules and reporting accidents or unsafe conditions to management.
• Performs other related duties as required.

• HS diploma or equivalent experience.
• 3+ years of customer service experience and warehouse experience.

• Organization
• Math
• Time management
• Computer skills
• Detail oriented
• Customer service
• Safety conscious

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee may walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, speak, or hear. The associate must be able to lift up to 15-30 lbs regularly, with occasional lifts up to 70 lbs. Tile boxes or materials longer than 36 inches or heavier than 70 lbs require a team lift.

Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: company match on 401(k), employee purchase discount, and tuition reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families. Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran, committed to an inclusive workplace and a Drug-Free workplace.