Customer Service Representative

About the Role

We are seeking a Customer Care Representative to join our dynamic team. In this role, you will be responsible for supporting internal and external customers by phone and email, processing orders, resolving issues, and contributing directly to department and company goals.

Location:

Madison, WI (East Side)

Schedule:

Monday–Friday, 9:00 AM–5:30 PM

• Answer inbound phone calls and emails related to new orders, order status, product information, pricing, and general inquiries
• Monitor and respond to customer emails while meeting department service standards
• Process customer orders and complaints accurately in the Oracle ERP system
• Resolve complex or technical concerns and issue Return Merchandise Authorizations (RMAs) when needed
• Collaborate with cross‑functional departments including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales
• Establish and maintain customer accounts within ERP and CRM platforms
• Participate in daily department KPI meetings and meet individual productivity and quality metrics (call availability, talk time, service levels, etc.)
• Proactively raise potential challenges or customer issues to leadership

• 1+ year of customer service experience or technical experience in a related role
• Experience handling irate or escalated customers
• Ability to type 40+ WPM
• Proficiency with Microsoft Office

• A collaborative, supportive culture
• Career growth and advancement opportunities
• Strong benefits and employee perks
• A workplace driven by innovation and continuous improvement

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident & Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison, WI.

This position is anticipated to close on Jan 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.