Area Customer Service Coordinator

Summary

• Pay Rate: $20.00 per hour

Dress Code:
Business casual for all locations

COVID Requirements: not at this time

Driving:
Yes, you will need to drive personal car MVR is needed Ricoh will pay mileage. If employee is hired directly to Ricoh they would continue to do the same job.

Interview Type:
Teams interview with camera.

Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines. Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful. There is walking to deliver toner and mail lifting 50 lbs. Be able to use Microsoft, word, excel, outlook, PowerPoint.

There is free parking if they have to pay Ricoh would reimburse.

These are the sites that would need to be covered.

Beloit Memorial Hospital (BHS) – 1969 West Hart Rd Beloit

Freeport Health Network (FHN) – 1045 W Stephenson Street Freeport

School District of Beloit (SDB)
-1859 Northgate Drive Beloit

ABS Global – 1525 River Road Deforest

CUNA Inc – 4703 Madison Yards Way Madison

CUNA Mutual – 5910 Mineral Point Rd Madison

Spectrum – 3001 Deming Way Middleton

Sub Zero Copy – 6061 Basswood Dr Fitchburg

Sub Zero Mail – 6061 Basswood Dr Fitchburg

US Cellular Madison (USC) – 5117 W Terrace Drive Madison

Wick Buildings – 405 Walter Road Mazomanie

Orbis Corporation – 1055 Corporate Center Oconomowoc

• *** Shift timing***
• 8:00 AM to 5:00 PM (Mon- thus-Fri)
• Job Type: Temporary

• Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.
  
  Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. Job Duties and Responsibilities An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
  
  Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. Assists with onboarding new team members and cross training peers Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. Routinely inspects Site Procedures Guide for accuracy and compliance Knowledgeable of all contracted services within assigned customer accounts Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
  
  Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. May require standing in for absences or vacations of the onsite resources, that may also include site management. Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. Creates and maintains a customer-focused environment Responsible for customer satisfaction by engaging end-user feedback.
  
  Responsible for escalating customer issue to ESM/AOM and support the resolution to completion. Communicates effectively and responds quickly to customer and end user communication Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed Performs other duties as assigned