Account Director, Food

What we’re building and why we’re building it.

Every month, millions of people use Fetch, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from Soft Bank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points.

User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation.

We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

The Account Director, Food leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership.

In this role, you will develop strategic campaigns, build and expand executive relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency across your pod. As an experienced account professional, you’ll lead strategic conversations with brands and agencies, shape account progression, and coach others while expanding Fetch’s impact. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

• Own individual revenue targets and contribute to pod revenue goals
• Develop strategies to retain and grow top-tier partnerships, driving strategic long-term partnerships and success.
• Partner with Sales and Leadership to support negotiations tied to holding company agreements, enterprise partnerships and agencies, and large-scale investment commitments.
• Lead executive-level client relationships as the primary point of contact, facilitating strategic conversations, managing key touchpoints, and building consultative trust through clear communication and consistent follow-through.
• Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team
• Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities to expand relationships
• Ensure the successful execution of partner deliverables such as campaign performance, one-off requests, and analytics requests.
• Collaborate closely with your sales counterpart to identify optimization opportunities, drive upsells, and expand Fetch’s share of partner budgets using data and trend analysis.
• Facilitate the onboarding of new clients and brands, campaign set up, and coordination of materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency.
• Oversee inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Serve as a key internal leader in developing and mentoring new team…