Supplier Manager- Commercial Services

Position: Supplier Performance Manager- Commercial Services
Supplier Performance Manager
- Commercial Services page is loaded## Supplier Performance Manager
- Commercial Services locations:
US - WI - Madison time type:
Full time posted on:
Posted Todayjob requisition :
R26-12608
** Help us change lives
** At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.
** Position Overview
** The Lead, Supplier Performance Management role will focus on Supplier Performance Management for our global marketing agency partners. The objective for this role is to ensure our agencies consistently deliver against expectations for quality, cost transparency, delivery, innovation, and risk management. The role will work closely with Marketing, Finance, Legal, and Procurement teams to establish clear governance, performance metrics, and accountability—so our agency relationships drive measurable value and support our global growth strategy.
** Essential Duties
** Include but are not limited to the following:
* ** Supplier Governance & Performance Management**  + Lead the end‑to‑end supplier performance program, including KPIs, scorecards, business reviews (BRs) cadence, corrective action plans, and continuous improvement initiatives.  + Develop and maintain standardized supplier performance frameworks, templates, and reporting dashboards.  + Monitor adherence to SLAs, KPIs, service expectations, and contract obligations across priority suppliers.  + Facilitate supplier BRs with associated category managers and business stakeholders, ensuring clear documentation of issues, actions, and follow‑up.
* ** Continuous Improvement & Issue Resolution**  + Lead structured root‑cause analysis (e.g., 5 Why’s, Fishbone, Pareto) for supplier performance issues and drive corrective actions to closure.  + Identify opportunities for cost savings, process optimization, and value creation through supplier-managed improvements.  + Track performance trends and recommend adjustments to category strategies based on data insights.
* ** Cross-Functional Collaboration**  + Work closely with Category Managers and Strategic Sourcing to ensure performance data informs sourcing decisions, renewals, and negotiations.  + Partner with business owners to align supplier KPIs with operational requirements and overall strategic objectives.  + Coordinate escalation management for high‑impact supplier issues using a tiered escalation framework.
* ** Data & Reporting**  + Develop dashboards and executive-level reporting on supplier performance, risk indicators, and improvement initiatives.  + Prepare materials for senior leadership, including monthly/quarterly operational reviews and supplier governance updates.  + Maintain accurate supplier records and performance documentation in procurement systems (e.g., Coupa CLM, S2P, Risk platforms, etc).
* Manages escalations efficiently and provides quick resolutions to business partners and Category Management and Strategic Sourcing team members.
* Upholds company mission and values through accountability, innovation, integrity, quality, and teamwork.
* Supports and complies with the company’s Quality Management System policies and procedures.
* Maintains regular and reliable attendance.
* Strong written, organizational, and verbal communication skills are essential.
* Strong attention-to-detail.
* Ability to act with an inclusion mindset and model these behaviors for the organization.
* Ability to work designated schedule.
* Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.
* Ability to work on a computer and phone simultaneously.
* Ability to use a telephone through a headset.
** Minimum Qualifications
*** Bachelor’s Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience; or High School Diploma or General Education Degree (GED) and 4 years of relevant…