Customer Success Associate

Customer Success Associate page is loaded## Customer Success Associate remote type:
Hybrid (8 days/month) locations:
USA - Madison, WI, Junction Rdtime type:
Full time posted on:
Posted Todayjob requisition :
R0053826

We are currently seeking a dynamic Service Representative to join our growing teams across the country. As part of Wolters Kluwer, Biz Filings is a brand within CT (Corporate Trust) Corporation - a global leader of legal entity management, corporate compliance, and due diligence solutions. Businesses and law firms around the world trust Biz Filings / CT Corporation to manage their most critical business and legal compliance  this role, you will support the Biz Filings brand and will have an opportunity to work with and manage the day-to-day relationships with our Small Business customers to provide legal and compliance services.

If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!
** Responsibilities:*
* • Deliver prompt and professional service to our customers through verbal and written communications
• Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
• Proactively drive cross-selling opportunities to promote additional offerings to meet our customer needs
• Project manage, organize, and prioritize high volumes of phone and email requests utilizing our internal systems to ensure timely and accurate response to customers
• Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
• Develop and maintain positive working relationships with customers and other key partners
• Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
*
* Qualifications:

*
* • Bachelor’s degree from an accredited college/university or equivalent B2B client service experience
• Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
** Preferred Knowledge, Skills or Abilities:*
* • Strong organizational, time management and multi-tasking skills
• Ability to absorb product knowledge quickly and process information to apply to customer needs
• Ability to make sound business decisions and exercise discretion and judgment
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world.
Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right. For more information about our solutions and organization, visit , follow us on Twitter, Facebook, Linked In, and You Tube.## Our Interview Practices
* To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the…