Manager, Commercial Operations

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Work Schedule:

Monday - Friday, 8:00am-5:00pm (100% on‑site)

Position Summary

• Located in Madison, WI on a 263,000 sq. ft. site with advanced mammalian cell line engineering and biomanufacturing capabilities.
• Responsible for supporting the North American Drug Substance Commercial Operations team by providing commercial management of existing customer projects/products and representing Site Operations business interests during new customer onboarding.
• Partner with Business Development, Project Management, and Site Operations teams to deliver solutions for Catalent’s customers and drive value for the Site and Business Unit assets and capabilities.

• Serve as the primary relationship manager for existing and new customers at the Madison, WI site, ensuring superior communication and collaboration.
• Apply a Portfolio Management approach to evaluate customer products, providing long‑term demand and life‑cycle analysis.
• Act as the customer‑facing lead, partnering with Business Development and Project Management to establish governance and effective communication with Operations and senior management.
• Lead negotiations for development and supply agreements in collaboration with Business Development, Legal, and Contract Administration teams.
• Manage extension and renewal processes for existing commercial supply agreements.
• Monitor and report on contract compliance during project execution, including forecasting, purchase orders, payments, and minimum quantity adherence.
• Collaborate with Technical Evaluation and Proposals teams to oversee proposal preparation and pricing for new business opportunities.
• Support BD team members with strategy and negotiation for proposals as needed.
• Partner with Site Operations and Finance to evaluate cost versus price models and identify improvement opportunities.
• Provide customer forecast and demand inputs into Site S&OP processes.
• Work with Business Development to enhance customer relationships and identify additional opportunities within product portfolios.
• Other duties as assigned.

• Must have a Bachelor’s Degree in a relevant science or engineering discipline;
  Advanced degree is preferred.
• 5+ years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, or business development.
• Relevant industry knowledge of drug and biologic development, analytical research and development, project scale‑up, product manufacturing, quality, validations, and regulatory is required.
• Prior direct contract negotiation experience is preferred.

• Defined career path and annual performance review and feedback process.
• Diverse, inclusive culture.
• Potential for career growth within an expanding team.
• 152 hours of PTO + 8 paid holidays.
• Generous 401(k) match.
• Medical, dental and vision benefits.
• Tuition Reimbursement.

Catalent is an Equal Opportunity Employer, including disability and veterans. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please email Disabili This option is reserved for individuals who require accommodation due to a disability.