Customer Success Manager, Daylight

Join us as the Customer Success Manager, Daylight at Rentable – a profitable, growth-stage company dedicated to transforming the rentals industry with industry‑leading martech and data SaaS solutions.

Rentable is a 100% remote team of over 100 employees across the U.S. We’re committed to a respectful, high‑performance culture and operate with a strict no‑a
** holes policy.

As a Customer Success Manager for Daylight
, you will help our multifamily clients maximize the value of Rentable’s revenue management platform. Your responsibilities include:

• Managing a portfolio of Daylight customers to ensure successful adoption, engagement, and renewals.
• Partnering closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction.
• Leading QBRs and business reviews focused on ROI, rent growth, and product impact.
• Driving customer utilization through proactive outreach, data insights, and process recommendations.
• Collaborating cross‑functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities.
• Owning renewals and supporting expansion opportunities in collaboration with Sales.
• Acting as the customer advocate internally to ensure feedback is captured and prioritized.
• Maintaining accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.).
• Providing mentorship and subject‑matter input to peers as Daylight scales.

• 5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or Prop Tech.
• Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred.
• Proven ability to communicate technical or data‑driven insights to executive‑level stakeholders.
• Strong analytical and problem‑solving skills with a bias for action.
• Highly organized and comfortable managing multiple complex accounts simultaneously.
• Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards.
• Excellent written and verbal communication skills; capable of influencing cross‑functional stakeholders.
• Bachelor’s degree required; advanced degree or relevant industry certifications a plus.

• 100% remote workplace
• Competitive compensation
• Open vacation policy (take vacation whenever you want)
• Medical, dental, and vision insurance
• 100% paid short‑term disability, long‑term disability, and life insurance program
• 401(k) program
• No A
  ** hole policy

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.