Membership Billing Specialist

Overview

The Membership Billing Specialist supports accurate and timely membership billing with a strong focus on data entry, payment reconciliation, and reporting. This role works closely with internal teams and outside organizations to ensure invoices, reimbursements, and payments are processed correctly and on schedule.

• Enter, review, and maintain member data with a high level of accuracy
• Prepare, submit, and follow up on invoices and reimbursement requests to outside organizations
• Process and reconcile payments, including resolving discrepancies and correcting errors
• Maintain organized and up-to-date billing records in accordance with internal procedures
• Respond to member inquiries regarding billing, invoices, and payment history in a professional and courteous manner
• Collaborate with internal teams to ensure billing processes run smoothly and efficiently

• 1–3 years of experience in data entry, billing, or a related administrative role
• Advanced knowledge of Microsoft Excel (including formulas, v/h lookups, pivot tables)
• Strong attention to detail with the ability to work accurately in a high-volume data environment
• Customer service experience with the ability to communicate clearly and professionally
• Strong organizational and time management skills
• Ability to handle sensitive financial information with discretion and confidentiality

• Comfortable working independently while also contributing as part of a team
• Problem-solver who enjoys identifying and resolving discrepancies
• Dependable, consistent, and committed to accuracy

The YMCA of Dane County is an equal opportunity employer and we are committed to a diverse and inclusive workforce. We offer equal employment opportunities to all persons without regard to race, color, religion, creed, sex, national origin or ancestry, age, handicap, disability, veteran status or any other classification protected by applicable state law.