Guest Services Assistant​/Health Screener; FTE, All Shifts

15936
FTE: 0.0
Shift: Schedule would cover vacation requests for PM and Weekend Shifts
Compensation: $17.79/hour +, based on experience.
Hours Per Week: 0-40, based on department need.
Weekends: Yes
Per Diem Non-Benefit Eligible

The Guest Services Assistant (GSA), Information desk, Greeter and Health Screener is the front door Ambassador to all patients, families, visitors, physicians, affiliates, students, clergy and employees. The GSA position ensures each customer receives exceptional assistance as related to: information, health screening, visitor management, directions, way finding, concierge services, transportation, and guest lodging.

This position may have a primary focus to either the Guest Services Desk or the Information/Greeter/Health Screening desk but is expected to provide support to either area to maintain operational needs.

The GSA coordinates scheduling of all contracted interpreters, is responsible for cash reconciliation and cash handling, external transportation billing and cash posting, and maintains Lost & Found items.

The Information/Greeter/ Health Screener desk will initiate positive customer service relations by demonstrating a welcoming personality for patients, family, visitors, and team members. Conducts wellness screening according to organizational and CDC guidelines to ensure our patients, families, visitors, and team members entering our facilities meet the established criteria. Aids in keeping a safe environment in the hospital areas where screening stations are located.

Supports the management of patients and visitors entering into the lobby for hospital and hospital-based clinics.

• Commitment to our Team– We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
• Culture
  - At UnityPoint Health, YOU matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits
  - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development
  - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement– Be an essential part of our core purpose—to improve the health of the people and communities we serve.

• High School Diploma or GED
• 2 years of post-high school experience in a fast-paced office/reception type setting, health care setting or customer service field
• Knowledge of MS Office Suite especially Excel, Word and Outlook
• Must have solid computer and typing skills
• Strong math skills with ability to work with money and dispense change correctly

• EPIC scheduling experience
• Cash handling experience
• Public Notary
• Knowledge of medical terminology and hospitality services
• Familiarity with hospital departments, staff, locations, and general functions