Medical Practice Floor Liaison; MSK & Multispecialty Focus

Overview

Job Title:

Medical Practice Floor Liaison (MSK & Multispecialty Focus)

Department: Clinical Operations

Reports To: Practice Manager / Director of Operations

Employment Type: Full-Time

Location: On-site, Multispecialty Outpatient Practice

About Madison Medical

We are building a modern healthcare organization designed for the future — not the past
.

At Madison Medical
, we believe great care happens when humans and technology work together
. We use AI, automation, and data to remove friction, reduce burnout, and elevate clinical and operational decision-making — especially in complex, multidisciplinary care environments like musculoskeletal (MSK) medicine
.

We hire people who are:

• Curious, not defensive
• Adaptable, not rigid
• Systems thinkers, not task-only operators

If you are excited by AI tools, automation, and smarter workflows
, you will thrive here.

The Medical Practice Floor Liaison is the central operational connector for a high-volume, multispecialty practice with a strong focus on MSK evaluation, procedures, and treatment pathways
.

This role ensures seamless coordination across pain management, MSK/orthopedics, chiropractic, acupuncture, and primary care
, with particular emphasis on procedure-heavy and multi-visit MSK care plans
.

The Floor Liaison acts as the real-time integrator between:

• MSK providers and procedural teams
• Clinical support staff (MAs, nurses, techs)
• Front desk and scheduling
• Practice leadership

This individual maintains a deep, working knowledge of MSK workflows, procedural sequencing, and inter-provider dependencies
, ensuring the clinical floor runs smoothly from front-end scheduling through treatment execution
.

• Oversee real-time coordination of MSK evaluations, procedures, and treatment visits
• Understand and manage the flow of:
• MSK consults and follow-ups
• Procedural appointments (e.g., injections, interventional pain procedures, advanced MSK treatments)
• Chiropractic and acupuncture sessions tied to MSK care plans
• Ensure correct sequencing of MSK services
  , minimizing delays and optimizing outcomes
• Coordinate patient readiness, room availability, staffing, and provider timing for procedure-based visits

• Serve as the primary liaison between MSK providers, pain specialists, primary care, chiropractic, and acupuncture teams
• Facilitate communication regarding patient handoffs, shared treatment plans, and same-day or multi-visit care
• Support continuity of care for patients receiving integrated MSK treatment plans across multiple modalities

• Act as the central coordination point between front desk scheduling, clinical teams, and providers
• Translate scheduling realities into actionable clinical floor decisions, especially for procedure-heavy MSK days
• Communicate real-time floor status to scheduling teams to adjust flow, manage delays, and prevent downstream disruptions
• Ensure alignment between scheduled MSK procedures, staffing, room setup, and clinic capacity

• Monitor patient flow across all specialties with heightened attention to MSK procedural bottlenecks
• Coordinate room turnover, equipment readiness, and patient transitions
• Identify inefficiencies or conflicts and resolve them proactively before they impact care delivery

• Serve as a knowledgeable, visible presence for patients navigating complex MSK treatment journeys
• Help patients understand where they are in their care plan and what comes next
• Address non-clinical concerns and escalate issues appropriately to preserve trust and experience

• Maintain deep institutional knowledge of:
• MSK procedures and treatment pathways
• Provider skill sets and procedural schedules
• Workflow dependencies between MSK, pain, and rehabilitative services
• Staffing and room utilization patterns
• Act as a resource for how MSK care integrates with the broader practice ecosystem

• Use AI tools (e.g., ChatGPT, Copilots, internal systems) as a daily co-pilot for:
• Communication and handoff…