Alterations Specialist

Join to apply for the Alterations Specialist role at David’s Bridal.

• Minimal weekday hours required (join for weekends only)
• $400 bonus for every referral hired with no limit
• Competitive hourly pay rates & team bonus
• Get Paid Early
• Generous Team Member discount
• Additional terms and conditions apply

• Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Maintain all service levels by being prepared, welcoming, meet the needs & be there for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of five-star customer service.
• Proactively address customer concerns with confidence. Know when to elevate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with alterations. Promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress that complies with the Dress Code Policy.
• Greets and escorts all alterations customers to and from alterations appointments.
• Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Responds promptly to all customer questions by providing product and service information.
• Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues in a swift and effective manner that complies with company guidelines.
• Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store and talk to and hear customers.
• Manual dexterity to use POS terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls.
• Manual dexterity to sew and perform fittings to David’s Bridal standards as needed.
• Ability to lift or move up to 10 pounds.
• Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience required, preferably in bridal and/or special occasion production environment
• Prior experience with computerized POS system is a plus

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

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