AWS Warehouse Clerk

Join to apply for the AWS JAN 2 Warehouse Clerk role at DSV - Global Transport and Logistics.

DSV, founded in 1976, is the world’s third largest supplier of global solutions within transport and logistics. We add value to our customers’ supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. DSV operates in more than 80 countries, ensuring reliable supply of goods to production lines, outlets, stores and consumers worldwide. Read more at

Location: USA – Madison, 135 Industrial Dr N

Division: Solutions

Time Type: Full Time

The Warehouse Clerk carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The Clerk is responsible for accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

• Customer Service:
  • Process all customer orders in a timely and accurate manner.
  • Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
  • Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
  • Prioritize customer orders according to scheduled pick-up time or pier cutoff.
  • Furnish shipping and tracking information as required.
• Customer Interfacing
  
  Activities:
  
  
  • Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical:
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry:
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation:
  • Ensure the accuracy of all receiving and shipping documents.
  • Gather and maintain all data and records relative to shipping and receiving activities.
  • Assist in resolving any discrepancies.
  • Collect all documentation for inbound freight and route to the proper record-keeping unit.
  • Comply with all DSV Work Instructions.
• Quality Control Responsibilities:
  • Use the appropriate documentation to ensure that all products and orders are received, handled, and shipped correctly.
  • Verify that products and/or orders meet quality standards, including reporting any damages or discrepancies.
  • Stack, package, shrink wrap, and label product(s). All quality control functions are processed as defined by the Standard Operating Procedures.
• Safety, Housekeeping, and Compliance:
  • Execute all safety protocols and perform job tasks in a manner that promotes safety.
  • Maintain cleanliness and orderliness of the facility; assist in security of the warehouse.
  • Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards.
• Other Duties (Site Specific):
  • Other clerical duties, including backup support as assigned.
  • Perform other duties as assigned.
  • Work overtime as dictated by business whether mandatory or voluntary.
• Supervisory Responsibilities: None

• Education and/or
  
  Experience:
  
  
  • Must have a high school diploma or general education degree (GED).
• Certificates, Licenses, Registrations or Professional Designations:
  • None
• Other:
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, which can range from mild to moderate.
• Computer
  
  Skills:
  
  
  • Basic computer skills.
  • Working knowledge of computerized applications (Microsoft Suites).
• Language
  
  Skills:
  
  
  • English (reading, writing, verbal).
• Mathematical
  
  Skills:
  
  
  • Ba…