Service Technician
Job in
Madison, New Haven County, Connecticut, 06443, USA
Listed on 2026-01-15
Listing for:
Actalent
Per diem
position Listed on 2026-01-15
Job specializations:
-
Engineering
Systems Engineer, Electronics Technician, Field/Service Technician, Hardware Engineer
Job Description & How to Apply Below
Job Title:
Field Service Technician
Description
Must Haves
At least 2 years of experience servicing and maintaining X-ray devices or similar equipment
Experience with high and low voltage electronics
Ability to read and interpret schematics and wiring diagrams
Proven troubleshooting expertise across electronic and mechanical systems
Willingness and ability to travel up to 5 days per week, occasional weekends, domestic and international
Strong interpersonal skills, specifically in conflict resolution
Self-motivated, able to work independently with minimal supervision
Ability to maintain detailed and accurate service records in CRM
The Service Technician is a Service Department role responsible for installation, maintenance, technical support, evaluations, case maintenance, customer support, and report generation. The technician performs both in-house and field work, supports the customer support queue, and collaborates closely with scheduling and engineering teams to deliver high-quality system service, training, and documentation.
Duties and Responsibilities
Provide incoming technical support, troubleshoot issues, and offer direction
Maintain and update open service cases in a timely manner
Support in-office operations during non-travel periods, assist with customer support queue and service tasks
Conduct in-house evaluations and repairs
Perform on-site services, installations, preventative maintenance, evaluations and repairs, relocations, upgrades, and user training
Collaborate with the Service Coordinator for scheduling and customer communications
Maintain detailed service records in the CRM, including reports, equipment manuals, and communication logs
Travel up to 5 days per week, occasional weekends, manage domestic and international travel requirements
Maintain the Field Service Kit provided by the company
Provide written work instructions as needed
Assist in-house service teams with customer support and factory repairs
Work closely with engineering and product development to give feedback and suggest improvements
Stay current on industry trends, product advancements, and technical developments
Perform additional duties as required to meet company objectives
Skills
Electrical, Mechanical, Troubleshooting, Service, Field service, Preventive maintenance
Top Skills Details
Electrical,Mechanical,Troubleshooting,Service,Field service,Preventive maintenance
Additional
Skills & Qualifications
Nice to Haves:
Direct familiarity with X-ray technology and related systems
Proficiency in software diagnostics and system integration
Experience collaborating with engineering and product development teams, providing field feedback
Experience writing clear work instructions and training end users
Skilled with various computer applications, including CRM, ERP, and office tools
Bachelor's degree in electrical engineering, electronics, X-ray imaging, or related field
Comfortable collaborating with diverse teams across industries, domestic and international
Able to ensure team priorities and goals are met or exceeded
Professional documentation standards and customer communication
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Madison, CT.
Pay and Benefits
The pay range for this position is $28.00 - $38.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,CT.
Final date to receive applications
This position is…
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