Non-Perishable Manager

The Non-Perishable Manager serves as the primary subject matter expert at store level for all non-perishable departments, including Grocery, Bulk, Vitamins, Frozen, Dairy, Beer and Wine. The successful execution within these departments is the responsibility of the Non-Perishable Manager with oversight from the Store Manager.

The Non-Perishable Manager ensures all operational recommendations regarding people, process, partners, and performance for non-perishable departments are provided in a timely manner to the Store Manager. The Non-Perishable Manager oversees the Receiving department, ensuring compliance with all processes.

In the Store Manager’s absence, the Non-Perishable Manager is expected to make the necessary decisions to maintain effective and efficient operational execution. In this instance, the Non-Perishable Manager will brief the appropriate Regional Trainer to ensure alignment in the decision making.

• Complete responsibility for the store in the Store Manager’s absence which may routinely involve oversight during the evening hours, including proper closing and security.
• In addition to support of overall store operations, has responsibility for all non-perishable departments, including Grocery, Bulk, Vitamins, Frozen, Dairy, Beer and Wine.
• Oversees Receiving operations.
• Greets customers and maintains good customer relations.
• Looks for areas where improvements in service may be required; implements processes, procedures and/or changes to address these issues.
• Manages all activities related to the non-perishable departments and their team members, including overseeing their training, evaluating their work, rewarding and recognizing their performance; delegating work assignments in a manner that most effectively utilizes their talents and abilities while maximizing profits.
• Provides constructive suggestions and encouragement, sets performance expectations, provides honest feedback, and identifies assignments to provide others with developmental opportunities.
• Supports Store Manager with development and direction in the execution of strategies to improve product placement and appearance.
• Monitors display accuracy and appearance to implement promotions.
• Ensures that products are properly displayed, correctly priced, signed, and ordered in a manner to maintain in-stock conditions.
• Assists the Store Manager with health, safety and sanitation issues in order to maintain a safe and clean work environment for team members and customers to ensure compliance with all OSHA requirements, other governmental regulations and company standards.
• Ensures compliance with legal requirements and company policies and procedures, including check cashing, security, wage and hour, etc.
• Follows and enforces Sprouts Full at 4 Program.
• Maintains accurate department records on all important matters, including team member performance, disciplinary/corrective actions, cash handling, verification, etc.
• At times may also perform duties of staff to ensure customer needs are met.
• Communicates sales goals, department performance and sales opportunities with staff to ensure positive results.
• Manages issues relating to store maintenance, cleanliness, safety and sanitation.
• Oversees and monitors handling of cash and accounting.
• Ensures store is secured and closed properly at the end of the day.
• Focuses on customer satisfaction and needs, ensures that team members provide customers with superior customer service through use of best practices and communication of the importance of superior customer service.
• Maintains positive working relationships with direct reports, peers, supervisors, suppliers, and customers effectively handling complex or difficult situations involving others.
• Maintains effective contact with team members at all levels in the organization involved in store operations.
• Motivates others to perform the job and work towards common objectives.
• Serves as a role model to others instilling a positive attitude in team members.
• Writes reports for accidents or other incidents such as when team members or customers are hurt within the store or in the parking lot and processes according to company procedures.
• Responsible…