IT Specialist

This is an on-site position. Remote work is not an option for this position.

• Respond to end-user queries related to SAP.
• Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance.
• Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.

• Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems).
• Assist in resolving issues across SAP modules (SD/MM/PP/FICO)

• Perform daily system health checks to ensure SAP systems are functioning properly.
• Identify and troubleshoot system performance issues, bottlenecks, or configuration errors.
• Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.

• Conduct training sessions or one-on-one coaching for users on SAP functionalities.
• Create and update user manuals.

• Document all support tickets, resolutions, and escalations for future reference.
• Assist with data entry, process documentation, and report generation using SAP modules.

• Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality.
• Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.

• Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.
• Assist in identifying opportunities for system improvements and enhancements.
• Participate in testing and implementing new SAP updates, patches, and functionalities.

• Ensure SAP end-users comply with the company’s SAP usage policies (User roles).
• Assist in maintaining data integrity, security, and confidentiality within the SAP environment

• Take possession of Client/User/IT/Communication concerns.
• Diagnose and troubleshoot manufacturing software and equipment.
• Investigate computer issues for plant and office personnel.
• Advance concerns to appropriate personnel when necessary.
• Provide technical support for any plant and office personnel during shift hours.
• Maintain inventory list of IT equipment.
• Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies.
• Install and configure new systems and reallocate older systems.
• Routinely update ticketing system on a regular basis.
• Maintain effective security and virus protection systems for server and desktop computers.
• Other tasks and responsibilities related to IT coverage for the company.
• Work in both an office setting and production/manufacturing area with exposure to dust, noise, and varying temperatures.
• Moderate levels of walking, standing, bending, and lifting when performing job duties in the production area. Office setting requires sitting and use of a computer terminal/workstation.
• Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager.

• 1-3 years of experience in SAP end-user support or a similar role.
• Experience in working with SAP S/4
  
  HANA or SAP ECC 6.0
• Experience in providing user training and preparing documentation.
• Experience in working with EDI (830/850/856/862/810/820/824).
• Experience in working with IBM Sterling B2B Integrator.
• Experience in working with Open Text B2B Management Center.
• Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
• Knowledge of SAP implementation and project management processes.
• Soft skills:
  
  Problem-Solving, Communication…
• MS Office 365 (Word, Excel, PowerPoint…)

Compensation: $65k-$75k per annum, depending upon experience

DNUS is committed to encouraging diversity and inclusion in the workplace. DNUS will not discriminate based on any protected class in it’s hiring/onboarding/employment practices.…