Service Coordinator

Job Description

Job Description

The Service Coordinator is responsible for organizing, scheduling, and tracking service calls and technician assignments to ensure timely, efficient, and high-quality service delivery. This role acts as the communication hub between customers, field technicians, and internal departments, ensuring accurate documentation, prioritization of service orders, and customer satisfaction.

Key Responsibilities:

• Scheduling & Dispatching
• Schedule and dispatch technicians based on priority, location, and skill set
  • Manage real-time adjustments due to technician availability, emergencies, or part delays
• Work Order Management
• Open, monitor, and close service tickets in the CRM/ERP system (e.g., Net Suite, Service Now)
  • Ensure all required information (notes, parts used, time logs) is accurately captured
• Customer Communication
• Serve as the primary point of contact for incoming service requests
  • Provide customers with status updates, ETAs, and post-service follow-ups
• Technician Support
• Communicate job expectations and assist with troubleshooting or escalations
  • Coordinate parts, tools, or documentation required for service completion
• Data Entry & Reporting
• Maintain accurate service records for billing and historical tracking
  • Generate daily or weekly reports for job progress, backlog, and performance metrics

Required Skills &

Qualifications:

• 2+ years in a dispatching, coordination, or administrative role preferred (service industry preferred but not required)
• Strong organizational and time-management skills
• Excellent communication (written and verbal) and customer service skills
• Proficient in Microsoft Office and service management systems (ERP/CRM)
• Ability to multitask and adapt to a fast-paced environment
• High school diploma or equivalent

STS Group was formed by front-line technicians who understood that customer service should be a top priority. With this intense focus on service, STS Group has experienced tremendous growth, quickly becoming the Southeast region’s largest and strongest provider of financial security equipment and ATMs. Our reputation is unsurpassed, and with our involvement in LSCU, CUES, B2L and our endorsement by the Alabama Bankers Association, it is quickly spreading throughout the region.

We consistently uphold our standard of delivering elite service and flawless products. If you're eager to become part of our exceptional team and make a positive impact, we invite you to apply now! Your chance to "be a hero" in our company awaits – send your resume today and embark on an exciting journey with us!