Customer Experience Specialist

About this Position At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

• Serve as the single point of contact for customers, providing professional, customer‑centric support.
• Manage day‑to‑day customer interactions, including inbound and outbound communication.
• Support the order‑to‑cash process and maintain accurate customer data in CRM systems.
• Build strong customer relationships, identify service improvements, and gather feedback to enhance satisfaction.
• Identify opportunities for retention and new business during customer interactions.
• Collaborate with internal teams to align priorities and resolve issues.
• Contribute to process improvements, operational efficiency, and best‑practice adoption.
• Monitor performance using KPIs and manage daily/weekly workflows for productivity.
• Utilize systems such as SAP and Service Cloud to ensure efficient service and data quality.