Admissions Coord​/Receptionist PRN

Responsibilities

The Admission Coordinator (front desk receptionist) is responsible for answering the hospital’s main phones, directing calls, verifying insurances, obtaining signatures on admitting paperwork, and processing all admitting forms. The coordinator interfaces with the Intake Department, patients, and nursing units.

• Verification of all insurances online and by phone; documentation of eligibility, co‑pays, deductibles, and pre‑existing terms.
• Direct all phone calls to the appropriate department or staff and provide professional assistance to callers.
• Conduct the admission process with patients and/or families, explaining admission forms, procuring signatures, and distributing forms to appropriate departments.
• Document in the patient’s record that they have received the Patient Rights Booklet and Advance Directive information.
• Compile and compute accurate information regarding admissions and discharges on the daily census sheet and distribute the census.
• Enter and delete admission and discharge information into the computer program.
• Maintain and update the admission board for evaluations and appointments.
• Receive the mail, distribute to appropriate mailbox, maintain the postage machine, and post postage on all outgoing mail.
• Maintain all machines in the admitting area and call for service when appropriate; assist hospital staff in using these machines.
• Greet the public upon arrival at the hospital and direct them to the appropriate staff and/or department.
• Attend hospital mandatory trainings/in‑services as required in a timely manner.
• Follow hospital expectations regarding time and attendance.
• Perform related duties as assigned by manager.

• High School Diploma required.
• Experience verifying insurance required.
• 1–3 years of experience working in an admissions or related department required.
• Phone/switchboard and typing/computer skills required.
• Professional interactions with individuals, customer service focus, strong communication skills, ability to multi‑task and problem‑solve required.
• BLS CPR required.

Hearing acuity sufficient to perform job functions. Speaking: ability to articulate goals and objectives of the department; effectively present information to management, staff, physicians, patients, and families. Vision: normal visual acuity. Writing: sufficient documentation in patient chart, taking messages, completing required reports. Organizational skills.

• Maximum weight to lift/push: 40 lbs. (pushing up to 150 lbs.)
• Standing: 0–20% of shift;
  Walking: 0–30%;
  Squatting: 0–10%;
  Sitting: 21–40%.

• Hospital computer program, phone system, fax and copier, postage machine.

• Represent the facility with a professional, courteous, caring, and cooperative attitude.
• Show knowledge of Service Excellence and treat all patients/staff with dignity and respect consistently.
• Maintain appropriate confidentiality when interacting with patients, families, visitors, employees, and other contacts.
• Exhibit excellent service skills through supportive and constructive communication with all contacts.
• Utilize an open, non‑judgmental, non‑discriminatory, professional, and therapeutic approach to all patients, families, visitors, employees, and other contacts.
• Demonstrate professional behavior and interpersonal skills reflecting the facility mission statement and philosophy.
• Comply with facility, departmental, safety, and human resources policies.
• Promote a safe work environment by following safety, infection control, and universal precautions guidelines.
• Maintain a neat, professional appearance consistent with the facility’s dress code.

Action plan goals are relevant to service excellence standards. Staff has met action plan goals.