Field Technician

Job Description

Cable technicians work in homes and businesses to install and repair telecommunications cables – phone lines, internet cables, and cable television. They often work directly with customers, making customer service a key part of the role, as well as the technical know‑how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations. Good driving record with limited tickets, ability to use a 28’ ladder (75 lb), and availability to work early/late hours are required.

• Service and troubleshoot cable products.
• Complete work orders and obtain proper signatures for accurate billing.
• Ensure all installation work meets quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Follow all company policy and procedures.
• Adhere to safety policy.
• Perform installation work as required.
• Perform quality control inspections.
• Help train technicians when needed.
• Drive company vehicle.
• Install HSD/Cable/Phone service as per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled time frames.

Education and Experience

• Apply common sense to carry out instructions in written, oral, or diagram form and handle problems involving multiple variables.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Perform basic math (addition, subtraction, multiplication, division) with numbers up to two digits, and with units such as dollars, weight, volume, and distance.
• Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; present information in one‑on‑one and small group settings.

• Physical: stand, walk, sit, use hands to handle or feel, reach with arms, climb and balance, stoop, kneel, crouch, crawl; lift up to 75 lb; maintain safety expectations; drive SUV; safe driving record.
• Technical
  
  Skills:
  
  assess own strengths and weaknesses, pursue training and development, build knowledge, share expertise.
• Customer Service: manage difficult customer situations, respond promptly to needs, solicit feedback, meet commitments.
• Interpersonal: solve conflict, maintain confidentiality, listen without interrupting, remain open to new ideas.
• Written Communication: write clearly, edit for grammar and spelling, vary style, present data.
• Teamwork: balance team and individual responsibilities, give and receive feedback, build morale, support team goals.
• Ethics: treat people with respect, keep commitments, inspire trust, work with integrity, uphold values.
• Organizational Support: follow policies, complete tasks correctly and on time, make decisions, involve appropriate people.
• Professionalism: approach tactfully, handle pressure, treat others with respect and consideration, accept responsibility.
• Quality: demonstrate accuracy and thoroughness, seek improvement, apply feedback, monitor own work.
• Quantity: meet productivity standards, complete work timely, increase productivity.
• Safety and Security: observe procedures, report unsafe conditions, use equipment properly.
• Attendance/Punctuality: be consistently present and on time, cover responsibilities when absent.
• Dependability: follow instructions, respond to management, stay long hours when necessary, notify if unable to complete tasks.

Paid training is provided for all new technicians. Training typically takes 6–8 weeks and pays $8.56 /hour. After training, technicians usually earn up to $20.45 /hour on average, depending on performance.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment on these protected categories. ITG’s policy is to comply with all applicable federal, state, and local laws regarding consideration of unemployment status in hiring decisions.