Service Manager

Service Manager – Lofts at Mercer Village I, II and Tatnall – Macon GA – AREY Group, LLC

At AREY Group, we’re not your average property management group – we’re a dynamic real estate crew with a knack for growth and innovation. With a goal to scale up to 10,000 units in the next decade, we’re dedicated to providing the tools and resources to fuel this exciting journey!

• The essential functions include, but are not limited to the following:
• Provide leadership and problem‑solving skills to all maintenance teams as assigned
• Train maintenance staff for technical, safety, customer service and general team skills in accordance with Company policy
• Provide clear and consistent feedback to community maintenance staff members while promoting teamwork in a collaborative environment
• Assist the Community Manager in preparation and adherence to annual maintenance and community budgets. Control expenditures to help the community meet financial objectives.
• Accountable for the overall financial performance and goal attainment it relates to maintenance
• Complete and document service requests in the property management software
• Participate in an ongoing community improvement plan and preventative maintenance program
• Ensure that lofts are market ready in five business days and in accordance with Company policy
• Remove and transfer heavy appliances and equipment from storage area to loft (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc. to dumpster when necessary.
• Identify, document, and communicate any energy savings opportunities that can decrease community energy consumption to the Community Manager
• Execute tasks on cleanliness and overall appearance of the community grounds, amenities, building exteriors, loft interiors, breezeways, curbs, signage, leasing office, central garbage areas/trash compactor, parking lots, and other buildings and common areas to meet and exceed AREY Group standards
• Ensure all materials and services meet quality standards, scope and specifications in accordance with Company policy
• Diagnose and perform daily and as directed, maintenance/repair on the following:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances, electric water heaters
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances (where applicable)
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Door deadbolts, hardware, and locks
  • Security systems (where applicable)
  • Ceiling leaks
  • Walls
  • Pool areas, tile, Jacuzzi, pool furniture
• Maintain a clean and orderly work area and maintenance shop in adherence with Company policy and ensure that storage areas, shops, etc. remain locked when not in use
• Maintain proper levels of inventory and order maintenance supplies as needed with the Community Manager’s approval
• Assist the Community Manager as directed in obtaining bids and interacting with contractors
• Remain knowledgeable of competitive pricing of supplies and services
• Maintain working knowledge and follow pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and freon
• Adhere to and comply with Company safety policy and wear personal protective equipment (PPE) as directed
• Maintain awareness of all utility meter cut-offs, loft and fixture cut-offs, sewer cleanouts, etc.
• Maintain knowledge and understanding of the Emergency Preparedness Plan (“EPP”) and procedures for the community you are assigned
• Maintain courteous and helpful demeanor with all residents, prospective residents, co‑workers, vendors, etc.
• Ensure preventative maintenance is planned and performed in accordance with Company policy and schedules are followed
• Assist with resident functions as required, including set up and clean up and act as a team member with all associates of the management staff
• Adhere to a schedule, be prompt, on time and maintain regular attendance
• Must have reliable mode of transportation at all hours
• Must have mode of communication in which to be contacted…