Senior Director, IT Delivery – P&C

Introduction

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible.

Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.

The Senior Director, Property & Casualty Technology Delivery provides strategic and operational leadership for the delivery of technology capabilities that enable and scale the Property & Casualty business. This role is accountable for translating business strategy into executable technology outcomes, ensuring solutions are delivered reliably, securely, and at enterprise scale. The Senior Director partners closely with business leadership, global IT, and strategic vendors to drive modernization, operational readiness, and continuous value realization across the P&C technology portfolio.

This role bridges strategy and delivery by aligning business priorities with technology roadmaps and ensuring solutions are production‑ready, scalable, and sustainable.

Key Relationships:

• Reports to the Head of Technology, RPS
• Peers within the RPS IT organization
• Strong relationships with RPS Business Leadership including Property & Casualty Executives, COO - Risk Placement Services and Operations Leaders, and Branch Managers, as well as the Global IT Organization, including leaders within IT Operations, Information Security, Data, and Digital Development

• End‑to‑End Technology Delivery:
  Own the end‑to‑End delivery of critical technology platforms supporting the Property & Casualty business, with accountability for execution, quality, timeline, and alignment to business objectives.
• Business Outcomes & Value Realization:
  Partner with Technology Product Management and business stakeholders to translate business strategy and requirements into technology outcomes, ensuring measurable business value is delivered and realized.
• Operational Readiness & Service Excellence:
  Ensure technology platforms and services are fully operationalized, scalable, resilient, and supportable, with appropriate support models, customer service workflows, and operational procedures that enable reliable, enterprise‑scale operations.
• Process Engineering & Delivery Governance:
  Establish and lead technology delivery processes, standards, and governance to ensure consistent execution, transparency, and alignment across teams and initiatives.
• Change Management & Adoption:
  Lead change management in partnership with internal teams, system integrators, and Gallagher change and training functions to ensure effective adoption, operational transition, and user readiness.
• Enterprise Technology Alignment &
  
  Risk Management:
  
  Coordinate with Enterprise Architecture, Security, Governance and related teams to ensure solutions align with corporate standards, long‑term technology strategy, and compliance requirements, including data governance, security, and regulatory obligations.

• A relevant technical BS Degree in Information Technology or similar field.
• 10 to 15+ years of technology leadership experience supporting Property & Casualty, insurance, financial services, or similarly regulated, business‑critical environments including brokerage, MGA, Wholesale and Carrier Experience navigating brokerage and underwriting systems and applications.
• Strong understanding of enterprise technology delivery models, including large scale platform implementations, systems integration and transition to operational support.
• Demonstrated success partnering with business leaders, product management, and global IT teams to deliver measurable business outcomes.
• Proven experience translating business strategy and requirements…