Senior Administrator, Systems Infrastructure

Senior Administrator, Systems Infrastructure

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The Senior Administrator, Systems Infrastructure is responsible for design, implementation, maintenance, support and disaster recovery for various systems, including Microsoft Systems, VMWare, Lotus Notes/Domino, and Active Directory. The role also manages the full technical environment, provides email, messaging & system administration services, monitors systems for performance and connectivity, and offers advanced level support to end users.

• Manages the environment and provides subject matter expertise for an enterprise class system (Messaging, ESX, Storage, Active Directory, SQL Administration).
• Provides architecture, design and implementation support for complex system configurations.
• Utilizes problem solving and troubleshooting skills in enterprise level environments.
• Accommodates customer requirements and provides high level customer service; works a flexible schedule for enterprise support issues.
• Works within a team environment, operates independently when appropriate.
• Communicates technical issues and requirements to non-technical internal associates and customers.
• Provides general administration of various systems, including messaging environment supporting 30k+ users.
• Plans, tests, tunes, configures and sets up messaging architecture and supports common email applications (Blackberry, Traveler, PDA based email).
• Manages setup of applications hosted via Lotus Notes or reliant on Lotus Notes; includes Blackberry services and Traveler.
• Provides 3rd level support and assists with help desk tickets related to Lotus Notes and related environments.
• Acquires and maintains competent knowledge of relevant products, current support policies and support delivery methods.
• Researches, delivers and documents confident, accurate technical solutions to end users on a timely basis.
• Acts as escalation point for team members to resolve complex issues. Determines root cause and business impact of issues, reports issues and proposes solutions.
• Prioritizes problem solutions effectively, based on business value, risk, urgency and level of effort.
• Completes complex special projects with advanced knowledge of company & organization policies, practices and procedures.
• Maintains information technology systems with regular ingenuity and creativity.
• Completes, and occasionally leads, complex projects as assigned by management.
• Required to participate within an on‑call schedule.
• Performs other duties as assigned.

• Requires technical degree, certification or equivalent experience.
• Requires minimum of 5 years of experience with Microsoft operating systems.
• MCSE, VMware and Citrix certifications are encouraged.
• Should have 5-7 years or more of messaging (Lotus Notes) experience, at least 3 in a senior level role.
• Requires knowledge of TCP/IP protocol; knowledge of networking hardware and ability to maintain installed systems.

• Ability to interpret, comprehend and apply complex material, data and instruction.
• Ability to prepare/provide/convey diversified information, technical or otherwise.
• Excellent oral and written communication skills and customer service skills.
• Prioritizing skills.

• Typically works in an office environment with adequate lighting and ventilation.
• Work assignments are diversified; requires interpretation and application of complex material.
• Minimal physical effort required; sedentary but may involve walking, standing, bending, reaching, lifting or carrying