Financial Aid Loan Coordinator

Job Title: Financial Aid Loan Coordinator
Location: MGA - Macon
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job : 292004

Middle Georgia State University (MGA), a multi‑campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia. MGA has five campuses—Macon, Cochran, Dublin, Eastman, and Warner Robins—all located in central Georgia—and global outreach through its fully‑online campus. Its enrollment of 8,400 students is largely comprised of students from most of Georgia’s 159 counties. The University has six academic schools, including Georgia’s flagship aviation program, that support its mission to educate and graduate inspired, lifelong learners whose scholarship and careers enhance the state.

Under the supervision of the Assistant Director of Financial Aid Systems, the financial aid loan coordinator manages all aspects of the federal, state, and private student loan program for the University. The position assists students in completing the student loan process, correctly determines and verifies loan eligibility for student and parent loans, and counsels students and parents on all aspects of borrowing education loans.

The Loan Coordinator interacts and communicates with students, parents, loan servicers, lenders, the U.S. Department of Education, and various departments within the University. The role requires strong technical and analytical skills self‑direction, and attention to detail.

• Process Federal, State, and Alternative Loans (60%):
  Process student loan applications, certify loans within federal, state, and institutional guidelines, certify through Banner, send, receive, and load electronic files, resolve rejections, and process loan revisions and adjustments.
• Advise students, parents, and staff on loan policies and procedures; reply to inquiries via phone, email, in person, or virtually.
• Assist with steps in the financial aid process including FAFSA completion, accepting loans, completing Entrance, signing Master Promissory Notes, etc.
• Determine prior financial aid received at other institutions via NSLDS to ensure proper award.
• Default Management (20%):
  Liaison with guarantee agencies, lenders, and loan servicers; perform exit interview sessions/mailings for withdrawn and graduating students; coordinate outreach for loan repayment; plan, develop, and implement default prevention services; contribute to lowering default rates.
• Financial Aid Advising (10%):
  Serve as backup for file processing, customer service, and advising during peak times; represent the Office at internal and external events; assist with open house, orientation, etc.
• Other Duties as Assigned (10%):
  Perform other related duties as assigned.

• Educational Requirements
  : A bachelor’s degree from an accredited institution of higher education.
• Other Required Qualifications
  :
  Availability to work evenings/weekends during peak periods.
• Required Experience
  :
  At least two years relevant experience, such as a similar position or apprenticeship/internship.

• Experience with Ellucian Banner.

• Organizational, analytical, and counseling skills.
• Ability to use automated student information systems.
• Research, interpret, and apply complex rules for Title IV, state, and institutional aid.
• Professional judgment in administering student financial aid awards.
• Collaboration with community and university stakeholders.
• Effective interpersonal, written, and public speaking communication.
• Computer operation and job‑related software proficiency.
• Strong quantitative and analytical skills with attention to detail.
• Multi‑tasking abilities and processing large volumes accurately.

The University System of Georgia’s core values are Integrity, Excellence, Accountability, and Respect. These values form the foundation for all that we do.

Middle Georgia State University is committed to the following core values:
Stewardship, Engagement, Adaptability, and Learning.

Middle Georgia State University is an equal employment, equal…