BDC Customer Care Specialist

Join to apply for the BDC Customer Care Specialist role at Hutchinson Automotive Group

2 days ago Be among the first 25 applicants

2 days ago Be among the first 25 applicants

Join to apply for the BDC Customer Care Specialist role at Hutchinson Automotive Group
.

This range is provided by Hutchinson Automotive Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• The Service BDC Representative is responsible for scheduling appointments for service through answering inbound phone calls, and making outbound calls to various people who have either declined service, have an open recall that needs to be addressed or missed their appointments, among other similar lists.
• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on service calls with a goal to establish a firm appointment date and time from the prospect guest to come to Hutchinson Ford.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle service information.
• Gather and track all guest data as directed; accurately enter into BDC database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealership’s and manufacturers’ objectives.
• Work in close proximity with other Service BDC Representatives in a team-based environment.
• Facilitate timely follow up on all inquiries as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

• Exceptional oral and written communication skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
• Pass drug testing, background investigation/interview and pre-employment assessment.

• Competitive Pay Plan
• Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
• Internal Promotion Opportunities and Ongoing Training
• Employee Discounts

The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia for over 20 years. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

• Entry level

• Full-time

• Motor Vehicle Manufacturing

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