Assistant Service Manager

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1 day ago – Be among the first 25 applicants

This range is provided by Birkey's Farm Store, Inc.. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

$18.00/hr – $24.00/hr

Maintains all service department records and reporting.

• Assist in preparing price sheet for all repair orders.
• Assist in creating work orders and establishing customer files.
• Help determine appropriate charges for materials and labor for each customer or internal account.
• Assist in parts inventory control by assuring all items leaving the parts area are billed and all returns and cores from service are handled on a daily basis.
• Review and maintain all repair orders for accuracy and completeness.
• Assist with all warranty claims and manufacturer claim forms.
• Assist in maintaining up-to-date and organized service library of bulletins and reference material.
• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
• Communicate and coordinate work schedule with Service Technicians accordingly.
• Assist customers with repair and service orders.
• Assist in scheduling and rescheduling of service work.
• Assist in resolving work performance or billing inquiries as requested.
• Keep Service Manager informed on all special parts orders, shortages and malfunctions.
• Manage service department in the absence of the Service Manager.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers’ concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customers.

• Ownership Opportunity:
  As a 100% employee‑owned company, you’ll have the opportunity to become an owner and directly contribute to our shared success.
• Competitive Pay & Benefits:
  We offer a robust compensation and insurance package including Health, Dental, Vision, Life, Disability, and 401k for all 30+ and full‑time employees.
• Career Growth:
  We provide training and development opportunities to help you advance.
• Awesome Team:
  Work with supportive colleagues who value collaboration and respect.

This organization reserves the right to revise the essential position functions as the need arises.

Mid‑Senior level

Full‑time

Other

Machinery Manufacturing

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