Client Confirmation Assistant; Administrative​/Customer Support

Position: Client Confirmation Assistant (Administrative / Customer Support) (Permanent)
Job Title:

Client Confirmation Assistant (Administrative / Customer Support)

Pay: £24,800

Location:

Solihull

UK Staffing Group is working with a well-established provider of professional training events and online courses. They are currently seeking a Client Confirmation Assistant to join their team on a temporary basis, supporting the administration and coordination of upcoming events.

This role is not sales-focused and is ideal for someone with a strong administrative or customer service background who is comfortable speaking with clients over the phone.

The Role:

You will be responsible for contacting existing clients to confirm their attendance at scheduled events and courses, ensuring all details are accurate and up to date. This is a process-driven, organised role focused on customer communication and administration.

Key Responsibilities:

* Contacting existing clients to confirm attendance at events and courses

* Verifying and reconfirming details such as dates, times, and locations

* Providing a professional and courteous customer service experience

* Updating and maintaining accurate client records on internal systems

* Assisting with scheduling and general administrative tasks

* Supporting the wider team with day-to-day admin requirements

What We’re Looking For:

* Previous experience in telephone-based customer service or administration

* Confident, clear, and professional communication skills

* Strong attention to detail and good organisational skills

* Ability to manage a high volume of calls and admin tasks efficiently

* Comfortable using basic computer systems and entering data accurately

* Reliable, punctual, and able to work independently

* A driving licence and access to a car (due to office location)

What We Can

Offer:

* Immediate start opportunity

* Full interview preparation and support from a specialist consultant

* Ongoing support throughout your assignment