Parts Specialist

The Parts Specialist delivers exceptional service to retail and installer customers, supports store management, and promotes company customer service programs.

• Follow and promote all company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
• Greet retail/walk‑in customers friendly/courteously and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service: answer calls, look up parts and quote prices, recommend premium and related items, offer Low‑Price Guarantee.
• Maintain and secure cash drawer, accept cash/checks, make accurate change, process credit card transactions.
• Process exchanges and returns for credit, following company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, freight receipt, stocking shelves, fronting/facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after training/compliance.
• Perform in‑store services for customers where state and local laws allow (install wipers, test/charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company driving eligibility requirements).
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

• Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 and provide your requested accommodation and position details.

• Entry level

• Full-time

• Sales and Business Development
• Industries:
  Retail