Homeowner Services Manager

Overview

Position: Homeowner Services Manager

Location: Lynnwood, Washington

Reports to: Executive Director

Position Type: Full Time, Non-Exempt, Hourly

Pay Range: $65,000 - $70,000 annually ($31.25 - $33.65 per hour)

Benefits: Medical, Dental, Vision, HSA spending/reimbursement account, Retirement Plan, Professional Development, Paid Holidays and PTO

Habitat for Humanity of Snohomish County (Habitat) brings people together to build homes, communities, and hope. We serve our communities by building, repairing, and preserving decent and affordable homes in Snohomish County. In partnership with the community, businesses, faith organizations and individuals, we work towards eliminating substandard housing, establishing housing stability, and creating more equitable opportunities for affordable housing in our neighborhoods.

The Homeowner Services Manager is dedicated to thoughtfully managing fair, consistent and inclusive housing programs through the development of comprehensive and compliant policies and procedures, organized mortgage and homeowner administration and empowering current and prospective homeowners to succeed through education and resources for both our Home Repair Service and Home ownership Programs. Habitat is seeking a highly organized, versatile, and compassionate manager with a deep understanding of the housing need in Snohomish County and a resolve to address it.

• Program Management:
• Uphold HFHSC commitment to fair housing and inclusivity in our affordable housing programs and ensure compliance with all relevant Federal and Local Housing requirements such as Fair Housing Act, Equal Credit Opportunity Act, Real Estate Settlement Procedures Act, and others.
• Evaluate and lead the development and implementation of all Home ownership and Home Repair Service program policies and procedures to ensure continuous improvement, accurate analysis, compliance with all laws and regulations, expedition of applications and adherence to Habitat for Humanity guidelines.
• Oversee a consistent, fair and positive Home ownership and Home Repair Service program application process.
• Ensure all potential applicants understand Habitat’s partnership requirements and facilitate signing of Home ownership Partnership Agreements and Home Repair Service Agreements
• Monitor sweat equity hours, working and communicating with Partner Families to ensure they are completing all sweat equity requirements in the time allotted.
• Guide Partner Families through the closing process and ensure home buyers have completed homeowner and closing education requirements so they fully understand the formal documents they will sign on the day of closing.
• Collaborate with Construction and Home Repair Staff to achieve Home ownership and Home Repair Service program goals and objectives.

• Mortgage and Homeowner Administration:
• Obtain and maintain Qualified Loan Originator (QLO) certification.
• Develop processes, manage activities and prepare documentation for home sales, resales, closings, mortgages, condo associations, delinquency assistance, and foreclosures. Manage homeowner communications and coordinate with mortgage lenders, title and escrow companies, real estate brokers and attorneys throughout these processes to ensure proper paperwork is completed, signed, recorded and filed.
• Create, manage and maintain organized database and files for all homeowners, properties and projects, updating homeowner contact information as necessary and maintain current files of all relevant homeowner documentation.
• Oversee HFHSC mortgage portfolio, monitor mortgage payments and delinquencies, have a comprehensive understanding of covenants, restrictions or requirements related to title/mortgage documents and manage reporting requirements related to homeowner mortgages.
• Collect program statistics and demographic information and provide regular reports to the Board of Directors and Leadership Team for program monitoring and evaluation.

• Homeowner Support & Engagement:
• Support and advocate for Partner Families through the various stages of home buying and home ownership. Guide Partner Families to access community resources that help them maintain their houses, pay their bills and live sustainably in their homes.
• Develop and manage the homeowner education program, coordinating volunteers, presenters and speakers to provide resources and training on topics that support and empower homeowners including, but not limited to, financial literacy, home maintenance, homeowner associations, pre- and post-purchase preparedness.
• Provide support and education to homeowners for the formation, management and maintenance of homeowner associations.
• Collaborate with the Development & Engagement Team to coordinate Partner Family related events such as groundbreakings, dedications and gatherings and build community among Habitat homeowners to provide meaningful connections to the Habitat network.
• Lead, supervise, coach, support, and partner with Homeowner Services staff while fostering a…