Commercial Landscape - Account Manager

JOB SUMMARY

Manage daily operations of sites within assigned territory to ensure delivery of high-quality service to clients. Responsible for client and employee retention, crew productivity, and workplace safety.

• Bachelor’s degree in Business Administration, Landscape Architecture or Horticulture preferred

• At least 5 years related work experience

• As required by state and federal law
• Valid driver license issued by the state where employed
• Commercial Pesticide Applicators License, or ability to obtain within 1 year
• Certified Landscape Technician (CLT) or ability to obtain within 1 year

• Strong relationship building and customer relations skills
• Strong management and leadership skills
• Experience working the commercial property managers a plus
• Effective oral and written communication
• Ability to operate commercial landscape equipment and tools
• Have a working understanding of irrigation repairs and familiarity with irrigation controller monitoring and adjusting
• Ability to prioritize multiple tasks and perform well under deadlines
• Organizational skills
• Flexibility
• Basic understanding of Microsoft Excel, Word and Outlook
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format
• Ability to read, write and comprehend English
• Ability to speak effectively before employees and clients
• Bi-lingual English/Spanish strongly preferred, including ability to read, interpret and translate documents and verbal presentations
• Basic math

• Constantly required to talk, hear, see, sit, stand and walk
• Frequently required to drive a vehicle unaccompanied
• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Frequently required to reach, bend, twist, stoop, crouch, climb and balance
• Occasionally required to lift and/or move up to 25 pounds and seldom lift and/or move up to 75 pounds
• Occasionally required to look at computer screens and operate a keyboard and mouse

• Occasionally works with mechanical objects and outside in all weather conditions
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
• Occasionally exposed to loud noise levels

• Serve as client point-of-contact for day-to-day site issues, and expeditiously and proactively identify, address, and resolve client needs
• Conduct walkthroughs with client and other company representative as appropriate
• Schedule, assign, and direct field production staff to ensure all services are performed according to contract specifications, on budget, according to schedule and with a high standard of quality
• Effectively communicate with production teams the tasks necessary to provide a consistent, high quality product for clients
  
  Effectively assess labor needs and execute labor plan by hiring or terminating employees as needed
• Demonstrate strong leadership skills; develop morale and recognize employee achievements; foster opportunities for professional development of employees
• Review and approve timecards for accurate and timely submission to payroll
• Analyze and understand cost reports and budget variances related to contract projects
• Routinely monitor sites for quality, assess opportunities for potential maintenance, irrigation, and enhancement upgrades and repairs
• Collaborate with Service & Operations Support to propose, track, and resolve minor enhancement projects to current clients, including final review and approval before communicating to client
• Work closely with Project Manager on A/B client communication and expectations, including site information and capital or large-scale projects
• Meet or exceed annual sales goals
• Ensure safety on every site by conducting and enforcing safety training and meetings, as well as consistently monitor job sites for potential safety hazards
• Responsible for creating contemporaneous, prompt, and thorough documentation of all coaching, conversations, counseling, and performance management discussions with employees.
• Constantly promote and encourage adherence to company policies and best practices
  
  Training, planning, assigning and directing work
• Recommending potential clients to business development team, based on current relationships
• Other duties as assigned

At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.

Monarch also provides eligible employees with an array of additional benefits, including:

• The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad&d; and a number of…