Residential Healthcare Program Manager

Health Services Program Manager - IDD Supported Living

Lynnwood, WA, USA

SAILS Washington is a part of the Redwood Family Care Network. Our mission is to provide world-class, person-centered services that promote choice, independence, and growth through partnerships and integrated care coordination.

Job Title: Health Services Program Manager

Location: Based out of Lynnwood Office - visits programs in North King County and Snohomish County

Salary: 67,724.80 + On-Call Stipend

Shifts Needed: Monday-Friday & Rotating On-Call

Job Status: Salary

Schedule: Monday-Friday 08:00 AM-4:00 PM

The Health Services Program Manager is a critical team member monitoring the overall medical coordination of individuals with intellectual and developmental disabilities. This role provides support to the interdisciplinary team in file management, administrative and operational functions and serves as a liaison to the medical community. Works closely with internal and external partners to support the medical needs of clients in the company s care.

This role is specifically intended to provide direct support to the Washington supported living program. “Supported living” means instruction, support, and services provided by service providers to clients living in homes that are owned, rented, or leased by the client or their legal representative. This role falls into the category of client services which means instruction and support services that service providers are responsible to provide as identified in the client s individual support plan.

“Individual instruction and support plan” means a plan developed by the service provider and the client.

Essential duties and responsibilities

• Work collaboratively with the WA Residential Director to ensure our clients are receiving a good quality of service and their needs are met.
• Develop and maintain expert knowledge of regulatory requirements pertaining to medical needs, guidelines, laws, etc. in the supported living field.
• Re-train DSP s as needed when medical errors occur or trends are noted.
• Communicate with the Nurse Delegation Team, DDA and medical professionals regarding individual care, including written and verbal correspondence.
• Receive notifications of all incident reports across departments involving clients; investigate incident reports, interview staff, and prepare detailed reports before scheduling meetings with leadership.
• Generate reports and provide recommendations during leadership meetings regarding incident reports and/or behaviors.
• Manage Nurse Delegation by ensuring clients requiring delegated tasks are scheduled for required visits, documentation is up to date, and staff are appropriately delegated.
• Maintain medical records as required by regulatory guidelines.
• Report suspicions of abuse/neglect/exploitation per guidelines.
• Complete and remain current in First Aid, CPR, Therapeutic Options, Infection Control and Bloodborne Pathogens Training.
• Monitor health needs, including medications and special diets, and notify supervisors of outstanding needs.
• Attend supervisor meetings to review medical matters pertaining to facilities/clients.
• Provide Lift and Transfer assistance training as needed (up to 50+ pounds).
• Respond to corrective action in regards to medical compliance within required time frames.
• Ensure facilities have the needed medical documentation and forms and updated medical and medication protocols; provide staff training as needed.
• Regularly review on-site medications and medical documentation; upload medical documentation into client files within one week of completion.
• Communicate with client guardians and case managers regarding medical appointments, medication changes and procedures.
• Coordinate with WA Compliance Director to ensure compliance with required dates (medical appointments, consent forms, etc.).
• Check in cycle medications, record and implement medication changes in the facilities.
• Coordinate medical appointments and ensure proper medical documentation is completed.
• Attend medical appointments for clients with high medical needs and enter scheduled appointments into tracking systems.
• Scan appointment information to third parties as…