Community Business Banking Support Specialist

Overview

Community Business Banking Support Specialist

Base pay range: $26.45/hr - $36.06/hr

A GREAT PLACE TO WORK AND BANK 1st Security Bank team members deliver service that WOWs customers and colleagues. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

If you are focused on providing an exceptional client experience and would enjoy working at one of Puget Sound s Best Places to Work for 9 years in a row, 1st Security Bank is the place for you.

1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal s Best Workplaces contest in its first year nominated and is consistently rated a 5-star Bank in Washington State by Bauer Financial.

The Community Business Banking Support Specialist works in the Community Business Banking (CBB) department, supporting a team of Community Business Banking Officers (CBBOs) with analysis, systems input, sales, customer onboarding (including applications), and customer service. This role supports the client experience and provides opportunities to gain experience in the business banking industry and through collaboration with customers.

• Support CBBOs in securing, developing, and retaining profitable banking relationships; act as liaison for CBBOs and customers for inquiries.
• Provide excellent customer service internally and externally as a self-starter and team player.
• Maintain high-quality customer service by supporting customers with their banking needs.
• Partner with Branch employees to ensure proper onboarding of CBB customers and retail banking products.
• Assist CBBOs with maintaining and growing business relationships through outreach and marketing activities.
• Identify prospects and opportunities with existing clients; partner with CBB and Retail Banking on calls.
• Monitor the Community Business Banking email inbox and ensure proper follow-up or assignment to the local banker as appropriate.
• Support loan originations and renewals through communication with customers, loan officers, and internal partners to collect required documentation, maintain the electronic loan file, input into the loan origination system, and meet pre/post-closing conditions.
• Interact with clients/prospects as a liaison between CBBOs and other departments; provide backup contact when CBBO is unavailable.
• Partner with Programs and Operations Specialist to provide backup and systems support for CBB and Retail Ambassadors.
• Adhere to regulatory and compliance requirements; perform other duties as assigned.

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

• Relationship Driven - we WOW our customers and colleagues.
• Ethical - fair, honest, and act with integrity.
• Lead by Example - maintain a positive attitude, show respect, and have some fun.
• Accountable - we take responsibilities seriously and meet commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the bank.
• Embrace Dreams - we encourage reaching for our dreams.
• Diversity - we celebrate diversity and equality for all.
• Community Oriented - we support our communities and CRA initiatives.
• Open and Honest Communication - professional, responsive, and timely.

• Bachelor’s degree in business, Finance, or Accounting and/or equivalent combination of education and experience.
• Minimum two years in a support role with progressive responsibilities, including some banking-related sales.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Well-developed analytical skills; attention to detail and accuracy.
• Demonstrated ability to make one-on-one and group presentations.
• Excellent interpersonal, verbal, and written communication skills.
• Knowledge of the Bank Secrecy Act, Anti-Money Laundering, and applicable policies, procedures, and regulations related to this position.

Proficiency in Microsoft Office products and other database software.

The minimum physical demands and work environment are typical of an office setting; reasonable accommodations may be made for individuals with disabilities.

• Office environment with standard equipment (phone, computer).
• The noise level is usually quiet to moderate; frequent interaction with the public.

Salary: $26.45 - $36.06 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. Review the Know Your Rights notice from the Department of Labor for more information.

• Associate

• Full-time

• Customer Service
• Industries:
  Banking