Hotel Manager

We are looking for dedicated hotel managers to be available to travel to multiple hotels and run operations either permanently or until a suitable replacement is found.

Duties and Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience.
• Remain readily accessible to guests and employees at all times.
• Make reservations, check-in, and check-out guests as needed.
• Check the guest service log upon arrival for the day, noting any guest requests, complaints, and significant events that may require attention.
• Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
• Check any meeting room needs and set-ups for cleanliness, proper set, and availability.
• Maintain effective communications between all hotel departments.
• Act as a problem solver as needed.
• Monitor all no-show charges, research credit card discrepancies, and process charge-backs.
• Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
• Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
• Investigate, report, and coordinate all hotel accidents that are employee and guest-related.
• Help to grow the business through inquisitiveness at the time of reservation and check-in and through sales calls and public relations.
• Monitor existing S.O.P.’s.
• Assist in the selection and continuous training of staff to provide high-quality service to guests.
• Count all banks and immediately report discrepancies to the General Manager.
• Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
• Update availability information in the Property Management System as required.
• Assist in evaluating the performance of all employees.
• Day-to-day management responsibilities include scheduling, motivating, assigning activities, training, and policy and procedural assessment.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations with minimum supervision.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must have the ability to understand complex information, and data from contrasting sources and consider, adjust or modify to meet the constraints of that particular need.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must have the ability to work various hours and shifts per week, with an average of 40+ hours.
• Other hotel-related duties as required.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling, which may vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write and speak English.
• Must have excellent organization and time management skills.
• Must have exceptional detail in a follow-up.
• Must be able to work well under pressure.
• Must be able to accurately follow instructions, both verbally and written.
• Must be professional in appearance and demeanor.
• Must always ensure to be a team player.
• Ability to work a flexible schedule that may include weekends and holidays.
• Must have the ability to deal effectively and interact well with guests and associates.
• Must have a passion for creating an exceptional experience for all guests.
• Must be able to convey information and ideas clearly.
• Must display exemplary example for staff.

I have read and understood the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of the job listed above, with or without reasonable accommodation.