ROSS Coordinator

Are you passionate about making a lasting impact on the lives of others? LRHA is seeking a dedicated ROSS Coordinator to champion tenant self-sufficiency and foster meaningful community connections. In this role, you will help residents build brighter futures through programs, services, and partnerships that promote economic independence.

The ideal candidate will have a strong social services background, customer service focus, and strong organizational skills.

• Develop, implement, and organize programs for the Resident Opportunities for Self-Sufficiency (ROSS) family and home ownership grants.
• Interview tenants (in person, via telephone, or through home visits) regarding personal and family adjustments, finances, employment, food, clothing, housing needs, and physical and mental impairments to determine the nature and degree of problems.
• Secure and evaluate information concerning medical, psychological, and social factors to address barriers to tenants obtaining economic self-sufficiency.
• Develop case plans with tenants individually, as a family, or in small groups, and assist tenants in mobilizing internal and external resources to improve social functioning.
• Ensure the accuracy and consistency of data entry and case notes for new and existing clients; update information for various grants as required; report issues or inconsistencies and provide feedback to the Executive Director as needed.
• Assist participants to determine the level of financial literacy and steps needed to move each participant toward self-sufficiency; determine family eligibility for home ownership counseling, housing resources, and future home ownership opportunities.
• Provide outreach to residents with or without children and schedule in-home meetings to educate residents with children about early childhood learning and development; make referrals as appropriate based on resident needs.
• Assist residents in modifying attitudes and patterns of behavior by increasing understanding of self and personal problems.
• Network and form relationships with other housing professionals and service providers to stay informed about available services and ensure LRHA staff are aware of options.
• Refer residents to appropriate supportive services, community agencies, and resources; support and encourage residents’ efforts in becoming self-sufficient.
• Partner with local community groups, service organizations, and businesses to coordinate events and programs for residents.
• Assist with networking and educational meetings/workshops and the development of resident councils when appropriate.
• Assist with coordination of onsite events for residents, including workshops or trainings.
• Review service plans and perform follow-up to determine quantity and quality of service provided and status of cases.
• Compile case notes and track participation and referrals. Obtain and record resident and community resource information.
• Prepare correspondence, technical and status reports, and other communications to keep management informed of the progress of family services.
• Communicate problems to respective Property Managers to modify service offerings or address broader issues.
• Serve as advisor and liaison to Resident Councils and attend resident council meetings as assigned.

A Bachelor’s degree from an accredited college or university in social work, counseling, human/social services, or a related field, plus three (3) years of experience in programs for low-income families, is required. An equivalent combination of education, training, and experience may be considered. Must possess a valid driver’s license and be insurable under the Authority’s plan.

Strong computer skills (MS Word, Excel, and Outlook); must have the ability to learn other computer software programs as required by assigned tasks.

This is a full-time position that reports to the central office Monday through Friday, from 8:00 am to 5:00 pm.

Location:

Lynchburg, VA. Only local travel may be required.

Starting hourly wage is between $18.80 to $23.03 per hour, commensurate with experience and qualifications. LRHA offers a generous and comprehensive benefits package that includes retirement, medical, dental, vision, and life insurance, paid time off and holidays, among others.